Mitchell Kelley
Washington
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Multi Unit General Manager
Victra Verizon
Iowa City
07.2024 - Current
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Lead initiatives to enhance operational performance through process improvements and cost reduction measures.
- Ensured compliance with corporate policies, procedures and governmental regulations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited new employees as needed based on business demands or changes in personnel structure.
- Created budgets, managed costs and monitored financial performance of multiple units.
- Oversaw daily operations of units including scheduling, payroll processing, hiring and termination decisions.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
Sales Representative
Victra Verizon
Iowa City
09.2021 - 07.2024
- Reviewed monthly performance against targets set by management team.
- Developed and maintained relationships with customers to ensure repeat business.
- Reset store displays for special events and seasonal merchandise changes.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Delivery Driver
Amazon
Iowa City
04.2021 - 08.2021
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Received daily delivery instructions and route assignments from dispatch.
General Laborer
Absolute Construction and Home Repair
Riverside
08.2020 - 03.2021
- Performed general labor duties in residential construction
- Handled tools and materials with care, making safety the first priority
- Framing, siding, roofing, doors and windows, insulation, and drywall
- Focused on time management to meet project deadlines
Skills
- Operational management
- Budget management
- Employee training
- Customer service
- Team building
- Attention to detail
- Communication skills
- Time management
- Self motivation
Timeline
Multi Unit General Manager
Victra Verizon
07.2024 - Current
Sales Representative
Victra Verizon
09.2021 - 07.2024
Delivery Driver
Amazon
04.2021 - 08.2021
General Laborer
Absolute Construction and Home Repair
08.2020 - 03.2021