Samuel Johnson
Summary
Passionate and results-driven team leader with a sharp business acumen, dedicated to establishing a benchmark of unwavering success and excellence in team development, guest hospitality, and food safety and compliance, while moving the business forward to produce increased profitability. Proven consistent demonstration and an unyielding commitment to delivering exceptional service and responding swiftly to any challenges with precision. Proactively fosters a positive atmosphere and exhibits an innate flexibility to adapt to dynamic scenarios. A collaborative and invested team player driven by the desire to ensure the fulfillment of overarching company objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Multi Unit General Manager
Van Leeuwen Ice Cream
Manhattan, NY
08.2024 - Current
- Managed operations at two locations to uphold brand standards.
- Handled employee scheduling and oversight of daily tasks to ensure smooth operations.
- Worked closely with the team to lead by example, demonstrating service standards.
- Created a hospitable setting that encouraged guest return.
General Manager
Sweetgreen
02.2022 - 02.2024
- Spearheaded seamless openings, closings, and shift transitions, upholding operational standards daily.
- Demonstrated exceptional verbal skills to identify customer needs and provide tailored service.
- Orchestrated staff schedules and assigned specific duties with precision.
- Optimized time and team productivity and efficiency through well-defined strategies and execution, allowing improvement of labor/cogs/sales.
- Led safety operations, ensuring a hygienic work environment in compliance with DOH regulations.
- Supervised, nourished, and directed a team of 35 employees, guiding their professional growth.
Assistant Manager
Sweetgreen
11.2021 - 02.2022
- Strategized schedules, workflows, and shift coverage to meet business demands effectively.
- Implemented inventory control measures resulting in optimized cost of goods sold.
- Provided comprehensive coaching and training on duties, policies, and protocols to the team.
Shift Supervisor
sweetgreen
01.2020 - 11.2021
- Upheld company policies, objectives, and communication standards, ensuring operational alignment.
- Proactively identified and resolved performance and personnel issues to enhance business operations.
- Delivered outstanding customer service consistently.
Porter
sweetgreen
08.2018 - 01.2020
- Maintained exceptional cleanliness and operational standards, following established procedures.
- Displayed adaptability by rotating through different stations as needed, effectively and efficiently.
Skills
- Leadership
- Strategic Goal Achievement
- Balanced Technical and Interpersonal Skills
- Project Coordination Skills
- Team Development Mastery
- Operational Precision
- Data-Driven Margin Strategies
Certification
- ServSafe Certified
- NYC DOH Food Handlers License
Timeline
Multi Unit General Manager
Van Leeuwen Ice Cream
08.2024 - Current
General Manager
Sweetgreen
02.2022 - 02.2024
Assistant Manager
Sweetgreen
11.2021 - 02.2022
Shift Supervisor
sweetgreen
01.2020 - 11.2021
Porter
sweetgreen
08.2018 - 01.2020