Mitchell Kilcrease
Salt Lake City,UT
Summary
Detail-oriented professional that strives to maintain strong client and coworker relationships. Equipped to handle POS systems, proper Telephone Etiquette, Data Entry, Accounting, Administrative
assistance/reception work. Proficient in Microsoft Office, Quickbooks and other related office programs.
Overview
5
5
years of professional experience
Work History
Receptionist
Healing Mountain Massage School
Salt Lake City, Utah
04.2025 - Current
- Managed front desk operations and welcomed clients with a friendly demeanor.
- Answered phone calls and responded to inquiries about services and programs.
- Scheduled appointments for clients and maintained an organized calendar system.
- Arranged appointments for clients at the front desk.
- Processed payments and handled transactions accurately using the POS system.
- Maintained cleanliness and organization of the reception area for a welcoming environment.
Barista/Bartender
Oasis Cafe
Salt Lake City, Utah
03.2025 - Current
- Oversaw daily bar operations, ensuring smooth service, cocktail design, and effective inventory management.
- Prepared high-quality coffee beverages according to customer preferences.
- Provided excellent customer service and resolved customer inquiries.
- Addressed customer inquiries about menu offerings and promotions to enhance satisfaction.
- Maintained cleanliness and organization of cafe to enhance customer experience.
- Handled cash register transactions accurately and efficiently.
Customer Service Representative
Dancing Cranes Import
Salt Lake City, Utah
11.2022 - 01.2024
- Assisted customers with product inquiries and resolved concerns effectively.
- Processed customer transactions using point-of-sale systems efficiently.
- Processed returns and exchanges, ensuring compliance with company policies to maintain customer satisfaction.
- Greeted customers warmly upon entry to create a welcoming atmosphere. and provided friendly customer service.
- Trained new staff on customer service protocols and systems, enhancing team readiness and service quality.
- Collaborated with team members to ensure smooth operations during peak hours.
Receptionist
Ethos Investments
Salt Lake City, Utah
11.2021 - 04.2022
- Managed front desk operations and welcomed clients with a friendly demeanor.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Personally maintained and developed accurate financial filing systems to ensure
effortless organization throughout the company across several teams.
Education
High School Diploma -
East Hollywood Highschool
Salt Lake City, UT05-2019
Skills
- Appointment scheduling
- Point of sale systems
- Customer service
- Inventory management
- Data entry
- Organizational skills
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Adaptability
Timeline
Receptionist
Healing Mountain Massage School
04.2025 - Current
Barista/Bartender
Oasis Cafe
03.2025 - Current
Customer Service Representative
Dancing Cranes Import
11.2022 - 01.2024
Receptionist
Ethos Investments
11.2021 - 04.2022
High School Diploma -
East Hollywood Highschool