Mitchell Kronenfeld
Queens Village
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proficient at using excellent communication skills and empathy to connect with people and build strong relationships. Willingness to take on added responsibilities to meet team goals.
Overview
46
46
years of professional experience
Work History
Sales Manager
Queens Tribune
10.2001 - 11.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Branch Manager
NYC Off-Track Betting Corporation
03.1973 - 06.1994
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
Bachelor of Science - Psychology
City College of NYC
Manhattan, NY05.1972
Skills
- Relationship Building
- Motivational Skills
- Verbal and written communication
- Client Relationship Management
- Strategic Planning
- Positive and upbeat
- Persuasive Negotiations
- Staff Management
- Goals and performance
Additional Information
Volunteered as a Big Brother 1986-1989
Volunteered on a hotline 1995-2004
President of the Parent's Association at my daughter's school 2003, 2007 and 2008
Volunteered at Memorial Sloan Kettering 2022-2023
Timeline
Sales Manager
Queens Tribune
10.2001 - 11.2018
Branch Manager
NYC Off-Track Betting Corporation
03.1973 - 06.1994
Bachelor of Science - Psychology
City College of NYC