Summary
Overview
Work History
Education
Skills
Timeline
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Mitchell Markham

Okemos,Michigan

Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated through roles at Markham Oil Company and Dunkin Donuts. Skilled in customer support and data entry proficiency, adept at resolving conflicts and driving business growth. Achievements include significantly improving client relations and support, leveraging both technical troubleshooting and client service skills. Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.

Personable and reliable with talent for building strong customer relationships and delivering exceptional service. Possess solid understanding of customer service principles and effective communication techniques, including resolving issues and providing accurate information. Committed to driving customer satisfaction and contributing to overall success of team.

Overview

4
4
years of professional experience

Work History

Representative

Markham Oil Company
08.2022 - 08.2024
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Customer Service Representative

Dunkin Donuts
09.2020 - 02.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Okemos High School
05.2024

Finance & Investment Banking

Grand Valley State University
Allendale, MI
05-2028

Skills

  • Customer Support
  • Goal-oriented mindset
  • Customer Relations
  • Data entry proficiency
  • Client Relationship Building
  • Client Services
  • Telephone reception
  • Client Service
  • Technical Troubleshooting
  • Sales Support
  • Business growth and retention

Timeline

Representative

Markham Oil Company
08.2022 - 08.2024

Customer Service Representative

Dunkin Donuts
09.2020 - 02.2021

High School Diploma -

Okemos High School

Finance & Investment Banking

Grand Valley State University
Mitchell Markham