Mitchell Martin
Pigeon Forge,TN
Summary
Professional with strong background in leadership and team building management. Proven track record in getting positive results through team building. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, honesty and delivering high-quality outcomes and profits
Overview
28
28
years of professional experience
1
1
Certification
Work History
Assistant Manager
Smokin Banjo
10.2024 - Current
- Assisted in managing daily operations to enhance customer satisfaction and streamline service delivery.
- Reduced waste while increasing sales and profits.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Oversaw daily operations to maintain store cleanliness and organization.
- Analyzed sales data to identify trends, contributing to strategic decisions that drove revenue growth.
Front of House Supervisor
The Peddler/Park Grill
06.1998 - 10.2024
- Supervised front-of-house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on service protocols and customer engagement techniques.
- Implemented efficient workflow processes to enhance overall operational effectiveness.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
Server Trainer
Dicks Last Resort
03.2011 - 09.2019
- Trained new servers on menu knowledge and service standards.
- Developed training materials to enhance onboarding processes.
- Mentored staff to improve customer interaction and satisfaction.
- Implemented team-building exercises to foster collaboration among servers.
Education
High School Diploma -
Gatlinburg Pittman High School
Gatlinburg, TNSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
Certification
• ABC certified
• Serv Safe certified
Timeline
Assistant Manager
Smokin Banjo
10.2024 - Current
Server Trainer
Dicks Last Resort
03.2011 - 09.2019
Front of House Supervisor
The Peddler/Park Grill
06.1998 - 10.2024
High School Diploma -
Gatlinburg Pittman High School