MITCHELL MILLER
Belvedere Tiburon,CA
Summary
Dynamic Guest Arrival Specialist at St. Regis Hotel, adept at fostering exceptional customer relations and team collaboration. Recognized for enhancing guest experiences through tailored services and expert problem-solving. Proven ability to build rapport while ensuring seamless operations, contributing to a welcoming atmosphere that consistently exceeds expectations.
Energetic and personable with natural talent for customer service and problem-solving. Understanding of guest relations and hospitality, coupled with strong communication and organizational skills. Committed to creating memorable experiences and ensuring guest satisfaction.
Overview
4
4
years of professional experience
Work History
Product Specialist
Mercedes-Benz of San Francisco
06.2025 - Current
- Assisted with demonstrations of Mercedes-Benz models to showcase features and functionality.
- Supported sales representatives during customer appointments by providing expert knowledge on specific features and functionalities of the given product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of Mercedes entire product and model line.
- Researched product's technical specifications and accurately communicated information.
Guest Arrival Specialist
St. Regis Hotel
02.2023 - 06.2025
- Greet residents and guests - Welcome the guests and residents in a warm and friendly way.
- Create a meaningful experience - Create lasting relationships by building rapport with the guests and providing individualized service for each guest while maintaining a professional yet friendly demeanor.
- Anticipate - Tailor services based off of guests needs, make available and offer any services that could make their time both inside and outside of the hotel more convenient.
- Handling inquiries - Provide guests with information about the surrounding area, assistance with directions and transportation, manage the complimentary car service, and make suggestions for places to visit and sites to see.
- Coordinate with your team - Work closely with the valets and concierge to ensure a smooth but accurate delivery of service.
Swim Instructor
Waterworks Aquatics
10.2022 - 01.2023
- Teaching swim techniques - Provided swimming instruction to students of various ages and ability levels.
- Maintaining a positive environment - Created an enjoyable learning atmosphere that motivated students to reach their goals.
- Building confidence - Helping students overcome fear of water and gain confidence.
- Communicating with parents - Updating parents and guardians about student progress and challenges.
- Assessing progress - Evaluating students' abilities and providing feedback to help them improve.
Shift Lead
Poki One N Half
04.2022 - 10.2022
- Supervised team operations, ensuring adherence to service standards and operational efficiency.
- Trained new staff on customer service protocols and company procedures.
- Conducted quality checks on food preparation to ensure compliance with health regulations.
- Monitored cash handling procedures, maintaining accuracy during transactions and end-of-day reconciliation.
Server
Red Lobster
08.2021 - 07.2022
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained new servers on menu items and service protocols for consistent performance.
- Resolved guest complaints and concerns promptly to maintain a positive dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Big Valley Christian High School
Modesto, CA05.2020
Skills
- Customer relations
- Continuous improvement
- Time Management
- Team collaboration
- Expert problem solving
Timeline
Product Specialist
Mercedes-Benz of San Francisco
06.2025 - Current
Guest Arrival Specialist
St. Regis Hotel
02.2023 - 06.2025
Swim Instructor
Waterworks Aquatics
10.2022 - 01.2023
Shift Lead
Poki One N Half
04.2022 - 10.2022
Server
Red Lobster
08.2021 - 07.2022
High School Diploma -
Big Valley Christian High School