Mitchell Moraczewski
Agawam,MA
Summary
Dedicated service writer with strong skills in customer service, technical communication, and schedule management. Proven ability to resolve inquiries and enhance operational workflows.
Overview
16
16
years of professional experience
Work History
Service Writer
BG Mechanical, Service
Chicopee, Massachusetts
08.2022 - Current
- Managed customer service inquiries, resolving issues to enhance client satisfaction.
- Documented service requests and scheduled technician appointments to streamline operations.
- Coordinated communication between clients and technical staff to facilitate efficient service delivery.
- Assisted in preparing estimates for repairs and maintenance services, enhancing operational workflow.
Mechanic 2
Springfield Housing Authority
Springfield, Massachusetts
06.2010 - 11.2021
- Diagnosed mechanical issues in residential heating and cooling systems.
- Repaired plumbing fixtures and ensured proper functionality.
- Collaborated with team members to address urgent maintenance requests.
- Assisted residents with minor repairs and troubleshooting in their units.
- Documented work orders and maintenance activities for record-keeping purposes.
Education
HVAC
Technical Careers Institute
South Windsor, CT06-1990
Skills
- Customer service
- Service documentation
- Schedule management
- Estimate preparation
- Technical communication
- Maintenance coordination
- Problem solving
- Attention to detail
- Coordinating schedules
- Estimating costs
- Schedules coordination
Timeline
Service Writer
BG Mechanical, Service
08.2022 - Current
Mechanic 2
Springfield Housing Authority
06.2010 - 11.2021
HVAC
Technical Careers Institute