Mitch Oilar
Portland,OR
Summary
Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating members on banking services and products and recommending best options to meet long- and short-term needs.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
First Technology Federal Credit Union
10.2021 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates. Trained top two performers in current Region.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions. Brought Risk Assessment Rating from High to Low.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
- Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
Financial Solutions Representative 1
First Technology Federal Credit Union
09.2021 - 10.2022
- Enhanced financial portfolio performance by conducting in-depth analysis and recommending tailored solutions.
- Boosted client satisfaction by providing exceptional customer service and addressing individual financial needs.
- Streamlined financial processes for increased efficiency and reduced errors through meticulous attention to detail.
- Collaborated with cross-functional teams to develop comprehensive financial strategies for high net worth clients.
- Maintained up-to-date knowledge of industry trends, products, and services to provide informed advice to clients.
- Exceeded sales targets consistently by employing strong persuasive skills and demonstrating a comprehensive understanding of client needs.
- Provided ongoing support to clients during challenging financial periods, offering tailored solutions to mitigate potential losses.
Sales Floor Lead
Columbia Sportswear
03.2019 - 08.2021
- Led Youth and Accessories Department
- Counted and verified Cash Drawers at EOD
- Successfully strategize floor layout for optimal sale
- Daily Operations - Sales Lead, Coaching, Recap.
- Weekly Sales Recap
Front End Lead
Columbia Sportswear
03.2016 - 10.2019
- Lead group of 10-20 cashier's on a daily basis
- Count count, verify and audit cash drawers
- Successfully promote "Just One More" initiative
- Balance cashiers between checking people in at front and finishing transactions at registers
Education
High School Diploma -
Westview High School
Portland, OR05.2013
Skills
- Audit Preparation
- Relationship Building and Management
- Account Retention
- Financial Software
- Staff Development
- Risk Mitigation
- Operations Management
- Employee Scheduling
- Account Analysis
- Financial Advising
Timeline
Assistant Branch Manager
First Technology Federal Credit Union
10.2021 - Current
Financial Solutions Representative 1
First Technology Federal Credit Union
09.2021 - 10.2022
Sales Floor Lead
Columbia Sportswear
03.2019 - 08.2021
Front End Lead
Columbia Sportswear
03.2016 - 10.2019
High School Diploma -
Westview High School
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