Mitchell Pawlikowski
Kenmore,NY
Summary
Dedicated IT professional with 3+ years of combined education and experience. Proven track record of adaptability and dependability. Adept at working unsupervised and quickly learning new skills. Values building interpersonal relationships and providing support with a 'people-first' approach.
Overview
7
7
years of professional experience
Work History
Senior IT Technician
Suburban Adult Services Inc.
Elma, New York
01.2024 - Current
- Responsible for providing internal IT support for 700+ end users and 40+ sites.
- Diagnosed and resolved hardware, software, remote access, and networking issues.
- Promptly responded to support tickets using the online ticket portal, on the phone or in person.
- Documented troubleshooting steps and procedures
- Managed user accounts on the Microsoft 365 tenant and Active Directory Domain Services.
- Managed Device inventory, as well as imaged and deployed new hardware.
- Utilized MDM systems to configure and update agency owned devices.
- Offered support with VoIP phones, A/V systems, and other office related peripherals.
- Configured and installed various networking equipment (routers, switches, access points, and bridges).
- Installed and terminated Cat 5e/6 networking cabling, troubleshot end connections, and patch panel issues.
- Resolved security alerts via Microsoft Defender. Updated and created new security policies and mail flow rules.
- Created and launched org wide attack simulations, and educated staff on cybersecurity best practices.
- Collaborated with appropriate vendors to ensure the resolution of internet, printer, cybersecurity, and door security-related incidents.
- Assisted in the assessment of IT infrastructure.
- Assisted with various IT projects and initiatives.
Landscape Technician
M M Landscaping
03.2022 - 11.2023
- Provided landscaping services for numerous residential homes and commercial properties
- Installed paver patios, retaining walls, decorative stone, Veneer and other miscellaneous outdoor living space projects
- Towed material with large trailer
- Operated heavy duty excavation equipment including skid steers
- Experience using and maintaining power tools and equipment required for job
- Provided excellent customer service to ensure customer satisfaction
Lot Coordinator/Customer Service Associate
Wegmans
09.2018 - 02.2022
- Lot Coordinator; Ensured safe and efficient operations of the parking lot. Maintained open lines of communication between department and management. Oversaw the training and development of team members. Lead the team by delegating tasks and ensuring timely completion.
- Cashier; Efficiently and accurately scanned items and processed payments, engaged with customers to provide proactive, excellent service.
- Store Maintenance; Maintained cleanliness of entire store, performed routine cleaning tasks, used various equipment to perform tasks, responded promptly to hazardous incidents around the store for customer safety. Collaborated with various departments to ensure safety of work space.
- Assisted customers with their questions around store with a helpful attitude.
Education
Diploma -
Clarence Senior High School
Clarence, NY06.2020
Some College (No Degree) - Information Technology, 2023
Erie Community College
Williamsville, NY Skills
- Microsoft 365 Tenant Administration (Exchange, Intune, SharePoint, Entra, Defender, Teams)
- Ubiquiti, Cisco (Meraki) networking
- On-premises Active Directory Domain Services
- Microsoft Hybrid/ Cloud Solutions
- Windows OS 10/11
- Windows Admin tools
- Computer Hardware Break-fix
- Microsoft Office 365 proficiency
- Android OS, Apple IOS
- Spectrum Enterprise equipment
- Xerox, Konica printer troubleshooting
- VPN management
- Phone line troubleshooting
- Cat 6 cabling
- User training
- Customer Service
References
- Jason Pennington 716-907-5235
- Steve Dietz 716-913-6891
- Matt Goehle, 716-393-1795
Timeline
Senior IT Technician
Suburban Adult Services Inc.
01.2024 - Current
Landscape Technician
M M Landscaping
03.2022 - 11.2023
Lot Coordinator/Customer Service Associate
Wegmans
09.2018 - 02.2022
Diploma -
Clarence Senior High School
Some College (No Degree) - Information Technology, 2023
Erie Community College