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Hi, I’m
Mitchell Rios
Tax Examining Technician
Fresno,CA
From each according to his ability, to each according to his needs
Jeder Nach Seinen Fahigkeiten
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success, contribute to organizational growth, and attain new skills.
Overview
7
years of professional experience
Work History
Internal Revenue Service
Tax Examining Technician
10.2019 - Current
Job overview
- Provide assistance on inquiries initiated by taxpayers by determining information needed to resolve inquiries, researching tax data through IDRS, accounting records, telephone contact, IRS officials or other agencies;
- Take corrective actions to close cases, such as adjusting taxpayer's account, recomputing tax liability, and preparing manual refunds;
- Refer possible violations of tax law or cases requiring examination determinations/legal determinations of tax code
Internal Revenue Service
Tax Examining Clerk (Seasonal)
02.2019 - 07.2019
Job overview
- Researched a variety of sources, analyzed, and initiated actions on tax issues obtaining applicable returns, schedules, and all required information for correction of accounts and records;
- Verified, analyzed and adjusted taxpayer accounts;
- Other duties as assigned (clerical duties)
Alorica
Customer Service Representative
08.2018 - 08.2018
Job overview
- Talked to customers over the phone, email, online chat, social media to resolve questions or concerns;
- Maintained and updated customer information as necessary;
- Calmly attempt to resolve and de-escalate any issues;
- Escalate calls to supervisor when necessary and appropriate;
- Respond to requests for assistance and/or possible processing of credit card authorizations
Education
Fresno City CollegeFresno, CA
Certificate of Achievement from Computer Information Security - Cybersecurity
05.2020
University Overview
GPA: 3.0
California State University, FresnoFresno, CA
Bachelor of Science from Criminology (Forensic Behavioral Sciences)
05.2017
University Overview
GPA: 3.31
California State University, FresnoFresno, CA
Minor from Philosophy
05.2017
University Overview
GPA: 3.60
Skills
- Digital Skills
- Math Skills
- Administrative Skills
- Writing Skills
- Time Management
- Problem-Solving Skills
- Critical Thinking Skills
- Flexibility
- Communication Skills
- Teamwork Skills
- Organization Skills
- Responsibility
Accomplishments
Achieved performance awards for three consecutive years (2022-2024) following each year's performance appraisals.
Received Time Off Award (TOA) Manager's Award in 2024
Received Manager's Award in 2023
Received Grade Increase on Federal GS scale from GS-5 to GS-7 (2020-2022)
Received Quality Step Increase From GS-7 Step 1 - GS-7 Step 4 (2022-current)
Timeline
Tax Examining Technician
Internal Revenue Service
10.2019 - Current
Tax Examining Clerk (Seasonal)
Internal Revenue Service
02.2019 - 07.2019
Customer Service Representative
Alorica
08.2018 - 08.2018
California State University, Fresno
Bachelor of Science from Criminology (Forensic Behavioral Sciences)
California State University, Fresno
Minor from Philosophy
Fresno City College
Certificate of Achievement from Computer Information Security - Cybersecurity
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsFlexible work hours4-day work weekWork from home optionSoftware
Operating Systems (Windows & Mac)
Email Management Applications (Outlook)
Languages
English
Native or Bilingual
Interests
Music enthusiast
Learning languages
History
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