Mitchell Sharkus
Oregon,WI
Summary
Dedicated professional with a strong background in teaching, seeking to leverage my passion for problem-solving and technical skills in an IT Help Desk role. With extensive experience in tech support and troubleshooting computer issues, I have successfully transitioned from the education sector to the field of information technology. Known for my ability to quickly diagnose and resolve technical problems, I am eager to bring my customer service expertise and analytical mindset to a dynamic IT environment. Skilled in providing user-friendly solutions and eager to contribute to a team that values innovation and efficiency.
Overview
9
9
years of professional experience
Work History
Lead Teacher
Learning Care Group
Oregon, WI
01.2020 - Current
- Assisting in fixing/maintaining the staff computers and ipads
- Migrating all devices to new software and security program
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Lead Teacher/IT Support
Kids Club Learning Center
Oregon, WI
03.2017 - 09.2019
- Helped maintain wifi and helped parents with installing and using the centers app
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Performing Arts Center Assistant
Oregon School District
Oregon, WI
02.2016 - 06.2016
- Maximized energy efficiency by updating and utilizing eco-friendly lighting solutions.
- Ensured safety standards were met by conducting routine inspections and maintenance of all lighting equipment.
- Facilitated smooth transitions between scenes by executing rapid changes in light cues during live performances or recordings.
- Streamlined production processes by maintaining organized inventory systems for all lighting supplies.
- Reduced potential hazards by troubleshooting issues promptly and effectively resolving any malfunctions within the lighting system.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH05.2027
High School Diploma -
Oregon High School
Oregon, WI06.2016
Skills
- Microsoft Windows and Office
- Hardware Installation
- Application installations
- Problem-Solving
- Technical Troubleshooting
- Teamwork and Collaboration
- Customer Service
Timeline
Lead Teacher
Learning Care Group
01.2020 - Current
Lead Teacher/IT Support
Kids Club Learning Center
03.2017 - 09.2019
Performing Arts Center Assistant
Oregon School District
02.2016 - 06.2016
Bachelor of Science - Computer Science
Southern New Hampshire University
High School Diploma -
Oregon High School