Mitchell Smith
Summary
Versatile and dynamic professional with a proven track record in enhancing store operations and e-commerce management, notably with The Home Depot Inc. Excels in business development and competitive analysis, fostering significant customer satisfaction and loyalty. Demonstrates exceptional leadership and business networking skills, driving notable online and in-store growth.
Overview
13
13
years of professional experience
Work History
Store Owner
9-heim LLC
08.2018 - Current
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Fosters online sales through website design, layout, and utilizing algorithms in social media and online analytics.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
Assistant Manager
The Home Depot Inc
03.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Store Community Outreach Captain to foster positive relationships within the community through leading volunteer projects and monitoring donations.
Private Contractor
Self-employed
08.2014 - 05.2015
- Continuously improved processes by identifying inefficiencies and implementing best practices for increased productivity.
- Managed multiple projects simultaneously, ensuring timely completion and consistent quality.
- Implemented innovative solutions to complex problems, improving overall project efficiency.
- Primary focus on helping small businesses establish striking online presence and brand loyalty through developing social media campaigns and redesigning business layouts and new brand and logo design.
Store Manager
Zumiez
08.2011 - 08.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Arts - Drawing And Painting
University of North Texas
Denton, TXBachelor of Arts - Media Arts And Animation
Art Institute of San Antonio
San Antonio, TXBachelor of Arts - Graphic And Digital Design
Midwestern State University
Wichita Falls, TXSkills
- Store operations
- Business networking
- Store maintenance
- Performance analysis
- Inventory control
- Merchandise planning
- Operations management
- Sales management
- Business marketing
- E-commerce management
- Business development
- Competitive analysis
Timeline
Store Owner
9-heim LLC
08.2018 - Current
Assistant Manager
The Home Depot Inc
03.2015 - Current
Private Contractor
Self-employed
08.2014 - 05.2015
Store Manager
Zumiez
08.2011 - 08.2014
Bachelor of Arts - Drawing And Painting
University of North Texas
Bachelor of Arts - Media Arts And Animation
Art Institute of San Antonio
Bachelor of Arts - Graphic And Digital Design
Midwestern State University
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