Mitchelle Morales
Philadelphia,PA
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
4
4
years of professional experience
Work History
Teller 2
TD Bank
Philadelphia, PA
09.2019 - 01.2022
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Built and maintained client relationships through quality, personalized interactions.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Cross-sold additional bank products when applicable to meet customer needs.
Teller 1
TD Bank
Philadelphia, PA
09.2017 - 09.2019
- Verified customers' identification to ensure compliance with laws and regulations.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Education
High School Diploma -
Olney Charter High School
Philadelphia, PA06-2015
Some College (No Degree) - English 101
Community College of Philadelphia
Philadelphia, PASkills
- Regulatory Compliance
- Cash Handling
- Account updating
- Spanish speaking
- Friendly
- Strong Work Ethic
- Fraud identification
- Excellent communication skills
Accomplishments
- I exceeded sales goals many times for multiple banking quarters.
- I was awarded Guardian Angel about 6 times for preventing losses to the bank by stopping fraud and fraudulent checks and or identifications.
- In 2022 I won a TD CEO Leadership award for exceeding sales goals in 2021 and receiving many exceptional customer service surveys. Included with being acknowledged by the banks CEO was a trophy and a business trip to Florida paid by the company.
Languages
Spanish
Professional
French
Limited
Timeline
Teller 2
TD Bank
09.2019 - 01.2022
Teller 1
TD Bank
09.2017 - 09.2019
High School Diploma -
Olney Charter High School
Some College (No Degree) - English 101
Community College of Philadelphia