Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mitiku Gonfa

Garland,TX

Summary

Proven track record in enhancing customer satisfaction and streamlining payment processes during my tenure at Seven Eleven. Expert in order coordination and inventory management, as demonstrated at Amazon and Walmart. Skilled in operating and maintaining machinery at Ply Gem Window, showcasing reliability and a commitment to safety. Achieved a significant increase in production efficiency through preventive maintenance.

Overview

12
12
years of professional experience

Work History

Customer Service Cashier

Seven Eleven
08.2015 - Current
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Warehouse Worker/ICQA Warehouse Associate

Amazon
05.2020 - 10.2024
  • perform inventory cycle counts
  • Determine inventory discrepancies
  • Counting items in bins to make sure that all items are accounted
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Sales Associate

Walmart
08.2014 - 03.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Machine Operator Assembler

Ply Gem Window
01.2013 - 01.2014
  • Maintained equipment performance by lubricating and cleaning components.
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Improved production efficiency by implementing preventive maintenance measures on machines and equipment.

Machine Operator Assembler

Atrium Windows & Doors
08.2012 - 12.2012
  • Maintained equipment performance by lubricating and cleaning components.
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.

Education

Associate of Arts - Banking And Finance

Addis Ababa University College of Commerce
Addis Ababa,Ethiopia
05-2007

Skills

  • order Coordination
  • Payment collection
  • Customer complaint Resolution
  • Drawer management
  • Greeted customers and provided friendly customer services
  • Reliability and punctuality
  • perform inventory cycle counts
  • determine inventory discrepancies
  • counting items in the bins to make sure that all items are accounted
  • Set up and operated production machinery in accordance with prescribed procedures and guidelines
  • Adjusted machine Components to regulate speed,pressure,temperatures and other factors as needed
  • Monitored Machines for malfunctions or errors during operations

Timeline

Warehouse Worker/ICQA Warehouse Associate

Amazon
05.2020 - 10.2024

Customer Service Cashier

Seven Eleven
08.2015 - Current

Sales Associate

Walmart
08.2014 - 03.2020

Machine Operator Assembler

Ply Gem Window
01.2013 - 01.2014

Machine Operator Assembler

Atrium Windows & Doors
08.2012 - 12.2012

Associate of Arts - Banking And Finance

Addis Ababa University College of Commerce

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Mitiku Gonfa