Mitterend Jacob
Webster,WI
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
19
19
years of professional experience
Work History
Team Associate
Walmart
Friendswood, TX
07.2022 - 12.2024
- Advised customers on best practices when using products developed by the team.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Addressed customer needs, responding to specific requests.
Assistant Manager
Hayleys Travels
09.2017 - 06.2022
- Established processes for monitoring customer satisfaction levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Created reports on sales trends, inventory levels, and financial data.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created and managed budgets for travel, training, and team-building activities.
- Collaborated with management on developing strategic plans for achieving business goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Proposed or approved modifications to project plans.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
Operations Officer
VFS Lanka
05.2010 - 09.2017
- Mitigated business risks by working closely with staff members and assessing performance.
- I followed the rules and regulations of the relevant diplomatic missions, and assisted customers accordingly.
Product Specialist
EPSI Computers
05.2006 - 05.2010
- Researched or investigated products and uses to prepare for demonstrations.
- Maintained positive working relationship with fellow staff and management.
- Demonstrated and explained products, methods or services to induce prospective clients.
- Monitored and reported on product inventory levels, ensuring adequate supply for demand.
- Assisted the Product Manager in pricing and the product that is to be delivered to the market.
Education
MBA - Business Administration And Management
University of Sunderland (UK)
10-2016
Skills
- Customer relations
- Cultural awareness
- Social perceptiveness
- Relationship building
- Organization and time management
- Quality assurance
- Planning
- Task prioritization
- Data entry
Timeline
Team Associate
Walmart
07.2022 - 12.2024
Assistant Manager
Hayleys Travels
09.2017 - 06.2022
Operations Officer
VFS Lanka
05.2010 - 09.2017
Product Specialist
EPSI Computers
05.2006 - 05.2010
MBA - Business Administration And Management
University of Sunderland (UK)
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