Mitzi Gomez
Dallas,TX
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sever
Hôtel Swexan
Dallas, TX
01.2023 - Current
- Enhanced company profile as a private membership club specializing in fine dining.
- Taking orders, serving food and beverages, clearing tables, and ensuring guest satisfaction.
- Possessing knowledge of the menu, club policies, and applicable laws regarding alcohol service.
- Maintaining a professional and courteous demeanor, while adhering to club standards for appearance and service.
- Oversaw high-end dining experiences at private membership establishment.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Waitress/Server
Columbia Country Club
Dallas, TX
12.2023 - 01.2025
- Complete opening/closing checklist according to standards
- Knowledge of cocktails, wine, and beer
- Micros pos experience an asset
- Served food and beverages
- Collected payment from customers
- Maintained lounge area clean and organized
- Menu knowledge
- Offer beverages to guests
- Assists guests with seating
- Cleaning and clearing tables
- Complete guest transactions
- Deliver the company experience for guests
- Effective customer upselling
- Follow all relevant health department regulations
- Greeted customers in a friendly manner
- Guest interaction
- Handling money according to procedure
- Making recommendations
- Offer menu recommendations upon request
- Resolves guest complaints ensuring guest satisfaction
Bartender/server
Del Frisco's Double Eagle
Frisco, TX
07.2023 - 12.2023
- I provided a high-end dining experience for customers at an upscale restaurant or event
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Menu knowledge: Being knowledgeable about the menu, including current items, garnishes, ingredients,and preparation methods
Skills
- Restaurant Experience
- Management
- Food Service
- POS
- Serving
- Upselling
- Cash Handling
- Bartending
- Food Handling
Certification
- Food Manager Certification, 2017-03-01, 2022-03-01
- TABC, 2019-05-01, 2021-05-01
<Enter your own>
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Availability: Willing to relocate: Anywhere
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Waitress/Server
Columbia Country Club
12.2023 - 01.2025
Bartender/server
Del Frisco's Double Eagle
07.2023 - 12.2023
Sever
Hôtel Swexan
01.2023 - Current