Mitzi Rice
Crossville,TN
Summary
Accomplished Pharmacy Technician and business owner with a proven track record in workflow optimization and team collaboration. At CVS Pharmacy, enhanced medication dispensing accuracy and improved patient satisfaction through exceptional service. Skilled in confidentiality adherence and pharmacy records management, demonstrating a strong blend of technical expertise and interpersonal abilities.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
08.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
Owner/Manager
Pappy's Place Bar And Grill
08.2019 - 05.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Owner/Lead Teacher
Little Britches Childcare And Learning Center
05.2017 - 08.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established foundational processes for business operations.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Substitute Teacher
Cumberland County Schools
09.2007 - 05.2010
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Education
GED -
Cumberland County High School
Crossville, TN08.2007
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Prescription Filling
- Insurance Verification
- Supply Restocking
- Pharmacy Ethics
- HIPAA
- Pharmacy and customer records management
- Labeling Accuracy
- Stocking shelves
- Processing payments
Timeline
Pharmacy Technician
CVS Pharmacy
08.2023 - Current
Owner/Manager
Pappy's Place Bar And Grill
08.2019 - 05.2023
Owner/Lead Teacher
Little Britches Childcare And Learning Center
05.2017 - 08.2019
Substitute Teacher
Cumberland County Schools
09.2007 - 05.2010
GED -
Cumberland County High School