Mitzy Ortega
Baton Rouge,LA
Summary
Dynamic professional with a proven track record at Booz & Company, excelling in relationship building and strategic planning. Adept at training and mentoring teams, I enhanced customer satisfaction and streamlined operations, achieving a 20% increase in sales growth. Strong analytical thinker with expertise in process improvement and staff management.
Overview
7
7
years of professional experience
Work History
Supervisor
Housekeeping
Baton Rouge, LA
03.2025 - 10.2025
- Supervised daily housekeeping operations to ensure cleanliness and safety standards.
- Trained and mentored new staff on cleaning protocols and best practices.
- Coordinated schedules to optimize staff coverage and workflow efficiency.
- Conducted inspections to maintain quality control of housekeeping services.
- Implemented inventory management system for cleaning supplies and equipment.
- Resolved customer complaints promptly to enhance guest satisfaction levels.
- Developed training materials to improve team knowledge of safety procedures.
- Led process improvements that increased team productivity and service consistency.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Sales Agent
Booz & Company
Baton Rouge, LA
12.2024 - 02.2025
- Identified client needs and recommended tailored solutions to drive sales growth.
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Collaborated with team members to strategize on sales techniques and market outreach.
- Executed daily sales activities, adapting tactics based on changing customer demands.
- Conducted market research to identify trends and competitive landscape, informing sales strategy.
- Trained new sales agents on product knowledge and effective selling techniques for improved performance.
- Analyzed sales data to refine approaches, ensuring consistent achievement of targets.
- Led initiatives to streamline communication between departments, enhancing overall operational efficiency.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Receptionist Administrator
Clinical Experience
Baton Rouge, LA
03.2021 - 11.2024
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided administrative support by maintaining organized patient records and handling correspondence.
- Assisted with billing inquiries, facilitating clear communication between patients and healthcare providers.
- Coordinated office supplies inventory, ensuring timely replenishment to support daily operations.
- Developed patient communication templates, improving clarity and enhancing overall experience.
- Streamlined appointment scheduling processes, reducing wait times for patients and staff alike.
- Trained new reception staff on procedures, fostering a collaborative team environment and consistent service delivery.
- Implemented electronic filing system, enhancing document retrieval efficiency and record accuracy.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Recruiter
Hiring Solutions
Baton Rouge, LA
12.2020 - 02.2021
- Facilitated candidate sourcing and screening for various positions, enhancing talent acquisition efficiency.
- Managed applicant tracking system to streamline recruitment processes and improve candidate experience.
- Collaborated with hiring managers to understand staffing needs and develop effective recruitment strategies.
- Conducted in-depth interviews to assess candidates' qualifications and cultural fit within the organization.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated onboarding processes for new hires, fostering a smooth transition into the company culture.
- Reviewed resumes and applications for accuracy, ensuring alignment with position requirements and company standards.
- Developed job postings using compelling language to attract diverse talent pools across multiple platforms.
- Implemented feedback mechanisms from candidates and hiring managers to continuously improve recruitment practices.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Front Desk Receptionist
Customer Service Department
Baton Rouge, LA
05.2018 - 10.2019
- Greeted and assisted visitors, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and maintained calendar for staff members.
- Processed incoming mail and packages, distributing to relevant personnel.
- Provided administrative support by copying, filing, and data entry tasks.
- Collaborated with team members to enhance overall customer service experience.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
High School Diploma -
New Orleans Military And Maritime Academy
New Orleans, LA05.2021
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
- Project management
- Relationship building
- Schedule development
- Negotiation
- Software experience
- Business administration
- Financial management
- Business development
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Housekeeping
03.2025 - 10.2025
Sales Agent
Booz & Company
12.2024 - 02.2025
Receptionist Administrator
Clinical Experience
03.2021 - 11.2024
Recruiter
Hiring Solutions
12.2020 - 02.2021
Front Desk Receptionist
Customer Service Department
05.2018 - 10.2019
High School Diploma -
New Orleans Military And Maritime Academy