Miya Gaillard
Freeport,NY
Summary
Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
YACHAD Day Hab
10.2021 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Direct Support Professional
Services For The UnderServed Inc
03.2018 - 10.2021
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Customer Service Representative
RUI (Comcast)
04.2015 - 02.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
Bachelor Of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2015
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Active Listening
- Customer Service
- Critical Thinking
- Data Entry
Timeline
Direct Support Professional
YACHAD Day Hab
10.2021 - Current
Direct Support Professional
Services For The UnderServed Inc
03.2018 - 10.2021
Customer Service Representative
RUI (Comcast)
04.2015 - 02.2018
Bachelor Of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York