Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Miya Glenn- Pickett

Summary

Dedicated and customer- focused professional with a strong background in luxury- level client service, upselling, and relationship building. Experienced in providing personalized recommendations, fostering customer loyalty, and creating an engaging personalized experience. Currently pursuing a B.A. in Fashion Merchandising, with a long term goal of expanding my Brand and transitioning into Fashion Buying. Always passionate about delivering exceptional customer service and driving sales in any environment that I set foot in is always the most important to me.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Sea Salt Seafood Howell Mill
03.2024 - Current
  • Delivering exceptional service, anticipating customer needs, and creating memorable experiences resulting in increased customer satisfaction, return visits, and customer loyalty.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Fashion Intern

Madame Butterfly Too
01.2025 - 05.2025
  • Assisted at fashion photo shoots, tracking accessories and helping to dress the model.
  • Social Media Content Uploading, helping to upload videos and Garments to Madame Butterfly's Instagram, and Tik tok.
  • Provided support with Pop up Shop And pitched in to help with special projects whenever it is needed.
  • Provided exceptional customer service by assisting shoppers with styling advice and product knowledge, fostering brand loyalty.

Warehouse Worker

Amazon
01.2022 - 08.2023
  • Maintained high accuracy in product handling and order fulfillment demonstrating attention to detail.
  • Thrived in a fast paced high- demand, environment ensuring efficiency and precision.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.

Host, To-Go Specialist, Server

TGI Fridays
05.2020 - 08.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Bachelor of Arts - Fashion Design/ Merchandising

Clark Atlanta University
Atlanta, GA
05-2025

High School Diploma -

Queens High School Of Teaching
Queens, NY
06-2019

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Sales expertise
  • Sales techniques
  • Liquor, wine, and food service
  • Excellent communication
  • Problem-solving
  • Reliability
  • Team player
  • Upselling
  • Friendly, positive attitude

Certification

  • New York State Driver's License

Timeline

Fashion Intern

Madame Butterfly Too
01.2025 - 05.2025

Server

Sea Salt Seafood Howell Mill
03.2024 - Current

Warehouse Worker

Amazon
01.2022 - 08.2023

Host, To-Go Specialist, Server

TGI Fridays
05.2020 - 08.2021

Bachelor of Arts - Fashion Design/ Merchandising

Clark Atlanta University

High School Diploma -

Queens High School Of Teaching

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Miya Glenn- Pickett