Miya Menezes Cooper
Salem,OR
Summary
Public-sector research and data analyst with over two years of experience in analyzing multi-source information and electronic records. Proven expertise in government reporting and interagency coordination with law enforcement and correctional personnel.
Overview
4
4
years of professional experience
Work History
Staff Services Analyst
Trinity County Behavioral Health
Weaverville, USA
09.2023 - 11.2025
- Managed incoming and outgoing referrals from intake through disposition, determining eligibility and coordinating information and follow-up with providers, jail staff, law enforcement, and partner agencies.
- Researched and verified case and referral information across EMR, spreadsheets, reports, and other sources; identified discrepancies and maintained accurate, confidential records.
- Collected and analyzed program data, maintained Excel tracking systems and dashboards, investigated discrepancies, and identified trends in performance, response times, and service outcomes.
- Coordinated data sharing and responded to information requests from law enforcement and government partners; prepared analytical reports, policy memos, and presentations for leadership, DHCS, and the Board of Supervisors.
- Developed program procedures, standardized workflows, and staff trainings; improved data and reporting processes to increase accuracy, efficiency, and compliance.
- Coordinated Mobile Crisis and Jail Services programs, including referrals, case research, data tracking and reporting, procedures, training, and interagency collaboration.
- Organized and led meetings to discuss program effectiveness with stakeholders.
Customer Service Senior Supervisor
Evelyn & Mo Ostin Music Café
Los Angeles, USA
09.2021 - 06.2023
- Led staff meetings and collaborated with supervisors, addressing employee and operational concerns to foster a supportive work environment.
- Prepared management reports and evaluated operational issues, providing actionable recommendations for process enhancements.
- Developed training guides and workflow improvements, enhancing operational consistency and efficiency across teams.
Education
Political Science B.A. - Los Angeles, CA
University of California, Los Angeles
Los Angeles, CA06-2023
Political Science A.A. - Santa Cruz, CA
Cabrillo College
Santa Cruz, CA05-2021
Skills
- Data analysis
- Information Verification
- Trend analysis
- Microsoft Office Proficiency
- Agency collaboration
- Attention to Detail
- Time Management
- Program Coordination
Timeline
Staff Services Analyst
Trinity County Behavioral Health
09.2023 - 11.2025
Customer Service Senior Supervisor
Evelyn & Mo Ostin Music Café
09.2021 - 06.2023
Political Science B.A. - Los Angeles, CA
University of California, Los Angeles
Political Science A.A. - Santa Cruz, CA
Cabrillo College