Miyoko Vallad
Greenwood,IN
Summary
Excelled in enhancing customer engagement and resolving complaints, boosting satisfaction. Skilled in POS system operation and safe food handling, I led staff to exceed performance goals through effective training and supervision. Achieved significant improvements in efficiency and service quality by fostering a supportive work environment.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
McDonald's
121 Marlin Dr
12.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Team Member
Taco Bell
153 North State Rd
06.2022 - 10.2022
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Reduced wait times for customers by implementing more efficient checkout process.
Team Member
Chic-Fil-A
1251 U.S Hwy 31
07.2021 - 09.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Center Grove High School
2717 S Morgantown Rd06.2024
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Shift management
- Complaint resolution
- Food service background
- Supervisory skills
- Pre-shift walk-through
- Safe food handling
Timeline
Restaurant Manager
McDonald's
12.2022 - Current
Team Member
Taco Bell
06.2022 - 10.2022
Team Member
Chic-Fil-A
07.2021 - 09.2021
Center Grove High School