Miyouri Dedeaux
Hattiesburg,MS
Summary
Adaptable and interdisciplinary professional with a Bachelor of Liberal Studies, bringing experience across public health, customer service, and administrative support. Skilled in communication, problem-solving, and navigating diverse work environments. Leverages a broad academic foundation to approach tasks with flexibility, critical thinking, and a strong ability to learn quickly. Committed to delivering quality service, supporting team goals, and managing responsibilities with professionalism and efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Maximus
10.2021 - Current
- Serve as a Tier 2 Agent handling escalated calls, complex issues, and specialized consumer needs.
- Assist consumers with completing healthcare applications, resolving account problems, and navigating detailed program requirements.
- Provide advanced support by reviewing case details, researching system discrepancies, and delivering accurate solutions.
- Manage high call volumes while maintaining professionalism, patience, and strong problem-solving skills.
- Mentor and support new employees by demonstrating effective communication techniques, system navigation, and escalation procedures.
Desk Assistant
USM FSL Office
09.2019 - 05.2024
- Provided front-desk support by greeting students, answering questions, and directing them to appropriate resources.
- Maintained inventory, replenished supplies, and ensured the office environment remained organized and efficient.
- Managed incoming phone calls, recorded detailed messages, and supported staff with administrative needs.
- Assisted in planning and coordinating semester activities, programs, and student engagement events.
Education
Bachelor of Liberal Studies -
The University of Southern Mississippi
Hattiesburg, MS05.2024
Skills
- Customer service expertise
- Handling escalations
- Tier 2 issues
- Complex Marketplace-related inquiries
- Verbal communication
- Active listening
- Conflict-resolution
- De-escalation
- Multitasking
- Time management
- Prioritizing tasks
- Training
- Mentoring
- Professionalism
- Reliability
- Accuracy
- Attention to detail
- Marketplace healthcare policies
- Eligibility requirements
- Appeals
- Special enrollment periods
- Government assistance guidelines
- Call center certification
- CRM systems
- Call center software
- Microsoft Office
- Multi-screen navigation
- Data entry accuracy
- Secure handling of consumer information
- Policy compliance
- HIPAA awareness
- Case management
- Escalation support
- Application processing
- Consumer advocacy
Activities
- Jubilee Scholar, 2023, Recognized for academic achievement, leadership, and involvement within the university community.
- Dean's List, Summer 2021, Earned for maintaining high academic performance during the term.
- Dean's List, Summer 2019, Recognized for strong academic excellence during the semester.
Timeline
Customer Service Representative
Maximus
10.2021 - Current
Desk Assistant
USM FSL Office
09.2019 - 05.2024
Bachelor of Liberal Studies -
The University of Southern Mississippi