Mizani Johnson
Charlotte,NC
Summary
Proactive Host, Package Handler, Merchandiser, and Cast Member with extensive experience in customer service, inventory management, and safe handling practices. Skilled in improving efficiency and enhancing guest experiences through effective problem-solving and collaboration. Bringing strong organizational skills and a positive attitude to advance career opportunities.
Overview
3
3
years of professional experience
Work History
Host
Mellow Mushroom
Charlotte, NC
05.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Package Handler
United Parcel Service, UPS
Charlotte, NC
10.2023 - 01.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Merchandiser
Bell Nursery
Charlotte, NC
04.2023 - 10.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
Cast Member
Chuck E Cheese
Charlotte, NC
09.2021 - 06.2022
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
Education
High School Diploma -
Northwest School of The Arts
Charlotte, NC06.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Seating arrangements
- Reservation Management
- Table Assignment Coordination
- Up-selling techniques
- Greeting guests
- Cleaning and sanitation
- Food Running
- Table Bussing
- Safe Food Handling
- Payment Processing
Timeline
Host
Mellow Mushroom
05.2024 - Current
Package Handler
United Parcel Service, UPS
10.2023 - 01.2024
Merchandiser
Bell Nursery
04.2023 - 10.2023
Cast Member
Chuck E Cheese
09.2021 - 06.2022
High School Diploma -
Northwest School of The Arts