Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mizuki Yabe

Shoreline,WA

Summary

Kind and dedicated Passenger Service Agent with considerable experience in airline and hospitality customer service. Skilled in assisting passengers by interpreting flight schedules and relaying weather reports. Adept at working in high-pressure situations with minimal supervision. Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level customer service position. Ready to contribute to team efforts and help achieve company goals. Detail-oriented with the ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges and opportunities to utilize interpersonal skills, excellent time management, and problem-solving abilities. Customer-oriented Reservation Agent with over 2 years of experience in the industry. Demonstrates strong telephone sales skills and works diligently to answer all guest inquiries via phone or email, ensuring positive outcomes. Knowledgeable airport services professional with more than 2 years of progressive experience. Known for strong relationship-building and problem-solving skills, combined with a resilient and adaptable approach. Positive and upbeat team player.

Overview

4
4
years of professional experience

Work History

Sales Representative

Co-Ho improts
Everett, Washington
09.2025 - Current
  • Assisted customers in product selection and provided knowledgeable recommendations.
  • Maintained accurate records of sales transactions and customer interactions.
  • Collaborated with team members to achieve sales targets and improve service quality.

Passenger Service Officer

EVA AIRWAYS
02.2025 - 09.2025
  • Coordinate with a variety of vendors to ensure standards are met
  • Communicate effectively with other staff members to ensure smooth operations of daily tasks.
  • Issued tickets, tags, labels, and boarding passes to customers according to company guidelines.

Passenger Service Agent

PACIFIC AVIATION
09.2022 - 12.2022
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Checked in luggage and confirmed all carry-on items met federal guidelines

Passenger Service Agent

SWISSPORT
01.2022 - 12.2022
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Educated passengers on safety procedures and provided assistance to disabled passengers.
  • Monitored security and maintained operational protocols.
  • Announced flight status updates and information about gate changes over PA system.
  • Escorted handicapped passengers from terminal to aircraft.
  • Processed customer payments and enforced compliance with financial regulations.
  • Produced and shared customer service reports to support management decision-making.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.

Front Desk Receptionist

HILTON GARDEN INN HOTEL
01.2022 - 06.2022
  • Collected room deposits, fees, and payments.
  • Collected cash or credit card payments, processed transactions and updated relevant records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Tracked important information in software and ran reports or generated graphs using data.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Scheduled office meetings and client appointments for staff teams.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Welcomed customers with a friendly greeting, answered general inquiries, determined the nature of their visit, and directed them to the appropriate customer service area-promoting open communication and high-quality service.

Education

HOSPITALITY MANAGEMENT BACHELOR DEGREE - HOSPITALITY MANAGEMENT

Central Washington University
Ellensburg, WA

ASSOCIATE OF APPLIED ARTS - BUSINESS

Green River College
Auburn, WA

Skills

  • Pre-Boarding Checking
  • Cash Management
  • VIP Support
  • Sales Expertise
  • Service Quality
  • Check-In Procedures
  • Aircraft Checks
  • Wheelchair Assistance
  • Passenger Assistance
  • Baggage Checks
  • Boarding Support
  • Transportation Information
  • Documentation Verification
  • Ramp Service
  • Jet Bridge Placement
  • Checking in Passengers
  • Public Announcement
  • Work Assignments
  • Lost Baggage Tracing
  • Lost and Found assistance for passengers
  • Customer service such as damage/ missing baggage reimbursement
  • Reschedule customer in case of missing connecting flights/ emergency

Languages

  • Japanese, Native-level proficiency in speaking, listening, and writing in a business context.
  • English, Proficient

Timeline

Sales Representative

Co-Ho improts
09.2025 - Current

Passenger Service Officer

EVA AIRWAYS
02.2025 - 09.2025

Passenger Service Agent

PACIFIC AVIATION
09.2022 - 12.2022

Passenger Service Agent

SWISSPORT
01.2022 - 12.2022

Front Desk Receptionist

HILTON GARDEN INN HOTEL
01.2022 - 06.2022

HOSPITALITY MANAGEMENT BACHELOR DEGREE - HOSPITALITY MANAGEMENT

Central Washington University

ASSOCIATE OF APPLIED ARTS - BUSINESS

Green River College
Mizuki Yabe