Nury Hernandez
Miami,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Sales Associate
Duty Free Americas Inc.
Miami , FL
2022.11 - 2023.10
- Answered customer inquiries and resolved customer issues in a timely manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
Support Services Specialist
Envoy Air Inc.
Miami , FL
2018.04 - 2020.03
- Provided technical and customer service support to external and internal customers.
- Developed training materials for new employees on system operations and software applications.
- Resolved escalated customer service issues in a timely manner.
- Assisted in the development of new processes and procedures for Support Services Specialists.
Education
High School Diploma -
License Fernando Velez
Medellín. Colombia 12.1976
Skills
- Payment Processing
- Customer Needs Assessment
- Promotional Support
- Inventory Control
- Customer Service Management
- Boarding Support
- Passenger Assistance
- TSA Collaboration
- Baggage Handling Abilities
- Pre-Boarding Checking
Timeline
Sales Associate
Duty Free Americas Inc.
2022.11 - 2023.10
Support Services Specialist
Envoy Air Inc.
2018.04 - 2020.03
High School Diploma -
License Fernando Velez
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