Mary Jane Earnshaw
East Longmeadow,MA
Summary
Dynamic Service Coordinator with a proven track record at Atlas Copco Compressors LLC, excelling in call handling and customer service. Expertly resolved invoice discrepancies, enhancing operational efficiency. Recognized for exceptional attention to detail and effective communication, contributing to high NPS scores and successful technician dispatching.
Overview
31
31
years of professional experience
Work History
Service Coordinator
Atlas Copco Compressors LLC
West Springfield, MA
03.2000 - Current
- Managed customer inquiries and resolved issues promptly through effective call handling.
- Opened service orders and quoted repairs to ensure timely service delivery.
- Dispatched technicians weekly, optimizing scheduling for efficient operations.
- Assisted technicians and service managers with daily operational tasks.
- Resolved invoice discrepancies and managed part returns to maintain accuracy.
- Followed up on outstanding issues to ensure resolution completion.
- Collaborated with service sales to effectively address ongoing client concerns.
- Monitored KPIs and maintained high NPS scores through exceptional customer service.
Credit Analyst
Atlas Copco Compressors LLC
West Springfield, MA
12.1993 - 03.2000
- Posted company cash accurately and in a timely manner.
- Processed finance paperwork for third-party entities efficiently.
- Collected payments from third-party finance customers to reduce outstanding balances.
Education
High School Diploma -
West Springfield High School
West Springfield, MA05-1984
Skills
- Call handling and customer service
- Invoice resolution and problem solving
- Attention to detail
- Effective communication
- Organizational skills
- Self-motivation
- Multi-tasking
- Team collaboration
- Time management
Accomplishments
- Multiple service recognition awards
Timeline
Service Coordinator
Atlas Copco Compressors LLC
03.2000 - Current
Credit Analyst
Atlas Copco Compressors LLC
12.1993 - 03.2000
High School Diploma -
West Springfield High School
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