Julia Arnold
Summary
Results-oriented team player with over 6 years of account management experience, adept at guiding clients
through complex contract renewals. Showcased in-depth understanding of products and services, coupled with
strong contract negotiation skills to secure continued relations with customers.
Overview
8
8
years of professional experience
Work History
Senior Renewals Account Manager
Zscaler
08.2023 - Current
- Obtained over 100% of quota 2 years in a row.
- Managed strategic accounts in the Large Enterprise and Majors market segment.
- Negotiated high-dollar contracts with extremely complex terms, conditions and considerations.
- Collaborated with sales teams to identify upsell opportunities during renewal discussions.
- Provided training and mentorship to junior team members on best practices.
- Ensured accurate forecasting by regularly updating CRM systems with up-to-date information on all accounts managed.
Renewals Account Manager
ZSCALER
08.2020 - 08.2023
- Obtained over 100% of quota 3 years in a row.
- Managed enterprise accounts by negotiating favorable contract terms, addressing client concerns, and aligning solutions with business needs.
- Successfully reduced churn and protected recurring revenue through strategic retention efforts and partnering with internal teams.
- Identified customer requirements, uncovered roadblocks and demonstrated strong account management and commercial capabilities to drive renewal to on-time closure.
- Collaborated with sales and support teams to streamline renewal processes and improve efficiency.
Sales Development Representative
ZSCALER
07.2018 - 07.2020
- Market Zscaler's products via telephone and email, often cold-calling leads to gauge interest and create opportunity
- Set discovery and face to face meetings for Account Executives with prospects
- Consistently meet or surpass a monthly quota of completed meetings
- Generate prospective customers through cold calling and lead qualification from Marketing programs and promotions
- Have an in depth understanding of the Zscaler platform as well as competitors
Event Marketing Intern
ZSCALER
06.2017 - 08.2017
- Coordinate trade shows and company events
- Responsible for venue location and menu selection for events
- Design and manage the event mobile application
- Contribute to design of trade show booths
- Manage event invitations and follow-up emails
- Create decks and proposals for possible event locations and creative ideas
Education
Bachelor of Business Administration - Marketing
LOYOLA MARYMOUNT UNIVERSITY
Los Angeles, CASkills
- Interdepartmental Collaboration
- Negotiation
- Detail-Oriented
- Relationship Building
- Customer Complaint Resolution
Timeline
Senior Renewals Account Manager
Zscaler
08.2023 - Current
Renewals Account Manager
ZSCALER
08.2020 - 08.2023
Sales Development Representative
ZSCALER
07.2018 - 07.2020
Event Marketing Intern
ZSCALER
06.2017 - 08.2017
Bachelor of Business Administration - Marketing
LOYOLA MARYMOUNT UNIVERSITY
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