Maria Serena Rodriguez De Privitellio
Kilauea,HI
Summary
Operations and client focused professional with experience in customer service and hospitality, project managing, coordinating teams and building strong client relationships across service, real estate and financial environments.
Strong sales and customer service background with proven ability to interdependently manage multiple priorities, solve problems in real time, and deliver high-quality customer experience.
Brings a proactive, ownership driven approach with strong communications, organizational and leading skills for high adaptability in fast paced evolving environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Senior Renewals Account Manager
Veeam Software
06.2024 - 06.2026
- Customer success and renewals in the LATAM territory, engaging customers early on the renewal year to create contact and discover any new needs, engaging the right teams to offer customer the best experience possible, managing any request or doubts to make sure the renewal process goes forward.
- Proactively identify risk and work closely to prevent churn. Coordinate engineers and sales teams to turn risk into success.
- Guide customers thru all their renewal process, in all their different types, being government or commercial accounts. Making sure they stay compliant with all the rules and requirements.
- Discover new opportunities for cross sell products asking questions to understand the customer’s environments and potential expansion. Working closely with my Sales counterparts to guide the leads into a sale.
- Year and Monthly Quotas. Forecasting every month to accurately strategize and reach revenue goals. Making sure to reach weekly KPIs and staying compliant with company values.
- Advanced use of CRM Salesforce, as well as Microsoft 365 products.
- 2025 All Star award winner for consistency at demonstrating outstanding performance and embodying Veeam Excellence.
Real Estate Agent
Affiliated with Atlanta Communities Brokerage
01.2022 - 08.2022
- Worked as an independent contractor to help customers and investors find or sell a property.
- Worked on creating relationships and earning customers' trust to understand their needs.
- Worked with other Real Estate professionals on their contractual needs, helping them with the office work for their transactions.
Associate Banker
JPMorgan Chase
10.2020 - 11.2021
- Assisted customers with online banking inquiries including resetting passwords and troubleshooting log-in issues.
- Developed strong problem solving skills by resolving complex customer issues quickly and efficiently.
- Reconciled bank statements on a monthly basis ensuring accuracy of all transactions recorded.
- Participated in weekly meetings with team members discussing progress towards goals set by management.
- Answered incoming calls promptly to provide customer service support or route calls appropriately.
- Developed relationships with clients through regular communication to understand their financial needs and goals.
Sales Associate and Manager
Restyle Retail LLC
02.2019 - 07.2020
- Supported all sales team members to drive growth and development in the company.
- Trained and mentored sales team members and managed finances, inventory, and employees during mall hours.
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
Cook
La Parrilla
Buzios, Brazil
08.2016 - 12.2016
- Prepared ingredients and menu items according to recipes and safety standards.
- Maintained cleanliness of kitchen equipment and workstations throughout shifts.
- worked specifically with meats since it was an Argentinian bbq restaurant.
- Assisted the main Chef with all the prep work and main peak hours for lunch and dinner.
Reastaurant Manager
El Trueno
La Pedrera, Uruguay
01.2016 - 06.2016
- Managed daily restaurant operations, ensuring smooth workflow and team collaboration.
- Coordinate Schedule for employees between kitchen and dining area.
- In charge of check systems and register.
- Oversaw customer service quality, addressing concerns to enhance guest satisfaction.
Project Manager
Wolf Air Care
05.2022
- Working as a PM in charge of doing the preliminary inspections and estimates at the site for the clients thru a direct relationship, making sure all their needs and wants where covered by knowledgeably explaining their situation and issues regarding their air ducts and hvac, and their relevant solutions. On top of the management aspect of the role, i was in charge of selling the services the company provides to solve these issues, giving them deals and closing the schedule for them to take place. Once the Project was assigned, i was able to quickly make a low detailed plan to complete it, and lead the employee for success, once the job was done, making sure the customer was happy and all their questions were answered.
- Coordinating team members to ensure tasks are completed in a timely manner.
- Visiting around 4-5 customer sites per day to keep projects on schedule while maintaining high quality.
- Providing leadership throughout the whole project while motivating the team.
- Communicating effectively with customers to satisfy their needs.
Education
Collage of Law (Not Finished) - Law
Universidad de la Republica
Uruguay12-2016
High School Diploma -
Zorrilla de San Martin
Uruguay12-2014
Real Estate Salesperson Course - Real Estate
Capitus Real Estate
Georgia01-2023
Skills
- Customer service
- time management
- efficiency
- Negotiation
- Sales
- team collaboration
- Effective Communication
- Problem solving
- Attention to detail
- Customer satisfaction
- Self motivation
- Adaptability and flexibility
Accomplishments
2025 All star award for consistently demonstrating outstanding performance and embodying Veeam Excellence.
Certification
Certified Scrum Master (CSM)
References
- Carolina, Restrepo, SOLA Manager, (678) 855 4913, Veeam Software
- Sofia, Ruggieri, CEO, (762) 444 1863, Wolf Air Care
- Pilar, Alzate, (240) 418-9227, Aura Wellness of Atlanta, Friend
LinkedIn page
Serena Rodriguez de Privitellio
Work History
01-2024
Languages
- Spanish
- English
Languages
English
Professional
Spanish
Professional
Portuguese
Limited
Timeline
Senior Renewals Account Manager
Veeam Software
06.2024 - 06.2026
Project Manager
Wolf Air Care
05.2022
Real Estate Agent
Affiliated with Atlanta Communities Brokerage
01.2022 - 08.2022
Associate Banker
JPMorgan Chase
10.2020 - 11.2021
Sales Associate and Manager
Restyle Retail LLC
02.2019 - 07.2020
Cook
La Parrilla
08.2016 - 12.2016
Reastaurant Manager
El Trueno
01.2016 - 06.2016
Collage of Law (Not Finished) - Law
Universidad de la Republica
High School Diploma -
Zorrilla de San Martin
Real Estate Salesperson Course - Real Estate
Capitus Real Estate