M. Joann THOMAS
Washington,DC
Summary
Results-driven Community Manager with 10+ years of expertise overseeing multifamily residential properties, specializing in affordable housing programs including PSH, HUD, and LIHTC. Skilled in staff leadership, resident relations, property compliance, budgeting, and maximizing asset performance. Proven ability to achieve high occupancy, streamline operations, and enhance resident satisfaction through strategic management and collaboration. Dedicated to continuous professional growth and operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Community Manager
William C. Smith & Co.
Washington, DC
02.2018 - Current
- Manage daily operations of two residential communities totaling over 100+ newly constructed units.
- Oversee all aspects of Permanent Supportive Housing (PSH) and Low-Income Housing Tax Credit (LIHTC) property management, including initial certifications, recertifications, and compliance audits.
- Reviewed and approved all move-in certifications, as well as conducted quarterly reviews of annual recertifications for project-based Section 8 properties.
- Maintain strict adherence to federal, state, and local Tax Credit program guidelines, collaborating with compliance departments and auditors.
- Conduct regular file audits and ensure 100% compliance with LIHTC occupancy and income restrictions.
- Prepare for and actively participate in Management and Occupancy Reviews (MOR) and Housing Quality Standards (HQS) inspections.
- Develop and implement strategic plans to maintain 98%+ occupancy and maximize property profitability.
- Lead, train, and evaluate staff on Tax Credit compliance protocols, tenant eligibility processes, and leasing operations.
- Communicate professionally with residents to resolve issues and enforce property rules while ensuring Fair Housing compliance.
- Manage property budgets, optimize rent collection processes, and ensure financial objectives are consistently met.
- Oversee preventive maintenance inspections and vendor management.
Assistant Property Manager
William C. Smith & Co.
Washington, DC
05.2016 - 02.2018
- Supported leasing operations, financial reporting, and resident account management.
- Monitored tenant account balances, processed rental payments, and ensured compliance with Tax Credit and HUD requirements.
- Communicated resident concerns, processed work orders, and engaged vendors for repairs and service requests.
- Initiated retention efforts and coordinated resident relations events to strengthen community engagement.
Assistant Property Manager / Bookkeeper
The Donaldson Group
Temple Hills, MD
04.2012 - 04.2016
- Managed rent collection, account reconciliation, and vendor invoice processing for a multifamily portfolio.
- Assisted with leasing activities, prospect follow-ups, and strategic marketing initiatives.
- Prepared legal documents including 'Notice to Quit' filings and supported property compliance reviews.
- Generated quarterly and year-end reporting on property performance and financial operations.
Education
Associate of Science - Business Administration and Management
Prince George's Community College
Skills
- Property Management Operations (PSH/HUD/LIHTC)
- Budget Development & Financial Management
- Resident Relations & Conflict Resolution
- Team Leadership & Staff Training
- Compliance & Regulatory Adherence (Tax Credit, HUD)
- Delinquency Control & Rent Collection
- Marketing, Leasing & Occupancy Strategies
- Software: Yardi, CoreLogic, MRI, Jenark, Rent Café, Entrata, One-Site, CINC Manager, Kronos, Emphasis
- Microsoft Office Suite & Social Media Networking
- NALP (National Apartment Leasing Professional) Certified
Certification
NALP – National Apartment Leasing Professional Certification
Timeline
Community Manager
William C. Smith & Co.
02.2018 - Current
Assistant Property Manager
William C. Smith & Co.
05.2016 - 02.2018
Assistant Property Manager / Bookkeeper
The Donaldson Group
04.2012 - 04.2016
Associate of Science - Business Administration and Management
Prince George's Community College