Summary
Overview
Work History
Education
Skills
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Mkenzie Malikov

Mkenzie Malikov

N/A
Hampden,ME

Summary

High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets. I am a 25 year old woman originally from northern kentucky/ cincinnati area. I moved to maine in the middle of 2021 in hope of finding a sense of self identity, away from home and the stagnate systems it held. In these three years i have had to overcome even more adversities and challenges than i've faced previously. But as i've always said, "whats one more problem to solve"?

Overview

6
6

Years of customer service

3
3

Years of mixed style management

Work History

Lead Shift Lead

Dunkin' Donuts
Bangor , ME
08.2021 - 01.2023
  • Enforced company policies and regulations with employees.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Assistant Manager

Circle K
Bangor, ME
01.2022 - 12.2022
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

Bachelor of Science - Software Engineering

Strayer University
Washington, DC
01.2023 - Current

Skills

Guest service

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Bachelor of Science - Software Engineering

Strayer University
01.2023 - Current

Assistant Manager

Circle K
01.2022 - 12.2022

Lead Shift Lead

Dunkin' Donuts
08.2021 - 01.2023
Mkenzie MalikovN/A