Mkhi Alexander
Glenn Heights,Texas
Summary
Dynamic leader and problem-solver with a proven track record at Smoothie King, enhancing team performance and customer satisfaction through effective collaboration and attention to detail. Skilled in empowering teams and streamlining operations, significantly improving service delivery and operational efficiency.
Overview
1
1
year of professional experience
Work History
Front End Associate
Albertsons
06.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Team Leader
Smoothie King
05.2023 - 06.2024
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Customer Service Representative (Seasonal)
Delicate Tax Solutions
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Desoto High School
Desoto, TX08.2024
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
Timeline
Front End Associate
Albertsons
06.2024 - Current
Customer Service Representative (Seasonal)
Delicate Tax Solutions
01.2024 - Current
Team Leader
Smoothie King
05.2023 - 06.2024
High School Diploma -
Desoto High School
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