Mlynn Convery

Taylor,MI

Summary

Experienced pharmacy technician, knowledgeable in handling medical records and requests, as well as knowledge of privacy regulations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy supervision.

Overview

years of professional experience

Certification

Work History

PHARMACY TECHNICIAN

Walgreens

11.2021 - 11.2022

Processed medical record requests and validated proper authorization to release patient information.
Followed processes for requests of information in accordance with privacy regulations regarding patient confidentiality.
Developed active listening and empathy to resolve over 50 customer complaints and offered effective solutions to address their concerns. Followed up with customers to ensure 100% satisfaction.
Provided detailed consultations and answered inquiries from over 100 patients, healthcare professionals, and physicians regarding drugs, potential side effects, and specified use.
Optimized patient profiles by incorporating up-to-date medication and insurance information; minimized errors and improved accuracy of patient records by 95%
Consulted with over 10 insurance company representatives to complete more than 40 claims processing, resolve concerns, and reconcile payments

Team Lead/ Injection Mold Operator

Yanfeng Automotive Interiors

05.2015 - 09.2021

Optimized quality assurance by inspecting over 500 items and removing more than 50 defective parts, resulting in 95% improvement in quality control
Minimized resource and time losses by addressing over 100 employee or production issues directly and implementing timely solutions.
Promoted high standards through personal examples to help each member understand expected behaviors and standards, resulting in 20% increase in overall team performance.

Cashier

Walmart

01.2010 - 11.2012

Processed cash, check, and credit card transactions with excellent accuracy levels while ensuring high level of customer service.
Managed cash intake and outtake of $5,000 - $10,000 per day with 99.8% accuracy
Demonstrated versatility by excelling in various positions and providing backup at key times

Education

High School Diploma -

John F Kennedy High School

Taylor, MI

06.2008

Some College (No Degree) -

Baker College of Allen Park

Allen Park, MI

10-2011

Skills

Active Listening
Administrative Support
Customer Relationship Management
Conflict Mediation
Data Verifications
EMR Systems

HIPAA Compliance
Inputting Claims
Managing Inventory
Medical Terminology
Microsoft Office
Pharmacy Records Management