Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Massey

Bucyrus,OH

Summary

Experienced cashier with a strong track record in effectively handling financial transactions, restocking merchandise, and providing exceptional customer service. Demonstrated ability to maintain clean and organized work areas, ensuring a professional and inviting environment for customers. Skilled in active listening, accurately understanding customer needs and preferences. Detail-oriented and attentive, consistently delivering high-quality service to enhance the overall shopping experience.

Overview

2024
2024
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Lead Cashier

E & H Hardware
Medina, OH
1 2022 - 12.2023
  • Ensured each customer received outstanding service which followed S.A.L.E.S
  • Ensured that associates assigned to front-end consistently followed all policies and procedures including established safety procedures; communicate issues to management
  • Performed cash pulls, and made change orders and deposits in accordance with established policies
  • Able to tactfully and pleasantly deal with customers
  • Answered approximately 30 phone calls per day and customer questions on products and store
  • Maintained awareness of all advertisements and maximized sales
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Temporary Delivery Driver & Chef

Gionino's Pizzeria
Medina, OH
01.2021 - 12.2021
  • Worked closely with customers, taking food and drink orders, and ensuring appropriate payments from all customers
  • Planned routes with efficiency and service in mind
  • Maintained optimal sanitization and safety standards in work areas at all times
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Caregiver

Caregiver
Bucyrus, OH
01.2020 - 10.2020
  • Provided non-medical home care service to the elderly
  • Focused on personal care, companionship, homemaking, and transportation
  • Maintained records of food intake and medication intake
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Seasonal Cashier

Five Below
Mansfield, OH
08.2019 - 01.2020
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements and refunds
  • Processed at least 56 Point of Sale transactions, including checks, cash, credit card purchases and refunds
  • Reviewed weekly sales and monitored price changes
  • Informed customers of promotions to enhance sales
  • Stocked, arranged and organized merchandise in the store to drive product sales
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.

Store Clerk Cashier

Dollar Tree
Wichita, KS
01.2018 - 12.2018
  • Preformed floor moves, merchandising, display maintenance, and housekeeping to keep areas well stocked, organized, and current
  • Palatalized merchandise for easy movement to sales floor locations
  • Moved and rebuilt shelves, racks, and displays to increase the visibility of merchandise
  • Greeted customers and retrieved requested products to drive satisfaction
  • Performed inventory control, such as counting, and stocking merchandise.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.

Education

High School Diploma -

Southeast High School
Wichita, KS
08.2014 - 05.2018

Skills

Communication

Customer Service

Google Docs

Google Sheets

Team Player

Critical Thinking

Organization

Attention To Detail

Writing

Problem Solving

POS System proficiency

Cashier training

Certification

The Fundamentals of Digital Marketing, 2022, Google Digital Garage, https://learndigital.withgoogle.com/link/1qsdpcedm9s, GRL ZQG FRN

Timeline

Temporary Delivery Driver & Chef

Gionino's Pizzeria
01.2021 - 12.2021

Caregiver

Caregiver
01.2020 - 10.2020

Seasonal Cashier

Five Below
08.2019 - 01.2020

Store Clerk Cashier

Dollar Tree
01.2018 - 12.2018

High School Diploma -

Southeast High School
08.2014 - 05.2018

Lead Cashier

E & H Hardware
1 2022 - 12.2023

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Melissa Massey