Gwyneth Webb
Houston,TX
Summary
Empowering Leadership with success combined with superior operations management. Excels in fast-paced environment with focus on customer satisfaction and sales performance. Leverages team strengths to coordinate workflow and allocate resources.
Overview
6
6
years of professional experience
Work History
Lead Cashier
Ulta
Houston , TX
09.2024 - Current
- Assisted with training new cashiers in departmental operations and procedures.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Handled escalated customer service issues professionally and courteously.
- Conducted weekly inventory checks to ensure product availability for customers.
Sales Leader
American Eagle
Philadelphia, Pennsylvania
01.2024 - 07.2024
- Responsible for opening and closing store, including setting alarms and securing premises
- Delivered exceptional customer service by assisting with sales, exchanges, and returns
- Managed inventory levels to ensure products were adequately stocked for customer demand
- Trained new employees on store procedures, product knowledge, and customer service best practices
- Oversaw cash handling procedures, including making bank deposits and reconciling daily cash registers
Assistant Store Manager
Aldi's
Philadelphia, Pennsylvania
09.2021 - 11.2023
- Leading developing and training a team in a friendly and open retail environment
- Assisted in inventory management, including conducting regular stock checks and identifying sales trends to optimize product selection
- Supervised and trained a team of sales associates to provide excellent customer service and meet sales goals
- Responsible for opening and closing procedures, ensuring the store operated smoothly and securely in adherence to company policies
- Collaborated with Store Manager to conduct performance evaluations, provide feedback to team members, and address any performance issues
Manager
Lane Bryant
Philadelphia, Pennsylvania
04.2019 - 09.2021
- Successfully managed a team of 15 employees, overseeing their daily tasks, performance evaluations, and professional development
- Developed and implemented strategic plans to meet and exceed company goals
- Implemented new visual merchandising strategies
- Conducted regular performance evaluations and provided coaching to improve staff productivity and customer service
- Managed inventory levels to minimize stockouts and overstock situations
Education
High School Diploma - General Education
Norristown Area High School
Norristown, PA06.2016
Skills
- Sales
- Leadership
- Problem Solving
- Creative
- Communication
- Customer Service and Satisfaction
- Staff training
- POS system operation
- Manager support
- Workplace safety
- Workflow coordination
Personal Information
Title: Sales Leader
Timeline
Lead Cashier
Ulta
09.2024 - Current
Sales Leader
American Eagle
01.2024 - 07.2024
Assistant Store Manager
Aldi's
09.2021 - 11.2023
Manager
Lane Bryant
04.2019 - 09.2021
High School Diploma - General Education
Norristown Area High School
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