Moani Luna
Las Vegas,NV
Summary
Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature. Dedicated professional recognized for strong communication and attention to detail in the mortgage and real estate sectors. Expertise in guiding clients through loan options, ensuring satisfaction and fostering long-term relationships.
Overview
20
20
years of professional experience
Work History
Loan Officer
Bay Valley Lending Group dba Valley View Home Loan
Las Vegas, Nevada
09.2024 - Current
- Evaluated mortgage applications for compliance with lending regulations and guidelines.
- Conducted financial analysis to assess borrower creditworthiness and identify risk factors.
- Collaborated with underwriters to facilitate timely loan approvals and processing.
- Educated clients on credit scores' significance in securing loans.
- Guided clients through various mortgage options including FHA, VA, and conventional loans.
- Analyzed financial data such as income, assets, and liabilities to determine loan feasibility.
- Processed new loan applications according to established guidelines and procedures.
- Assisted clients in understanding loan options and mortgage processes.
Nevada Realtor
Self Employed
Las Vegas, Nevada
09.2019 - Current
- Guided clients through property transactions from consultation to closing.
- Conducted market analysis to assess property values and pricing strategies.
- Negotiated offers and contracts for optimal client terms.
- Maintained strong client relationships to ensure satisfaction and referrals.
- Collaborated with lenders, inspectors, and appraisers throughout buying process.
- Prepared legal documents, including purchase agreements, deeds, and leases.
- Managed real estate transactions, overseeing all phases from initiation to closing.
Mortgage Loan Processor
Valley View Homes
Las Vegas, USA
04.2019 - 06.2025
- Processed mortgage loan applications, ensuring completeness of all documentation.
- Communicated with clients and underwriters to resolve issues promptly.
- Maintained accurate records for all loan applications and transactions.
- Met deadlines consistently while ensuring compliance with regulations.
- Reviewed loan applications, verifying accuracy of borrower information.
- Assessed credit reports to evaluate eligibility for mortgage loans.
- Ordered appraisals and title services as needed on behalf of borrowers.
- Coordinated activities among lenders, attorneys, realtors, and insurance companies.
California Real Estate Agent
Self-employees
Palm Springs, CA
03.2012 - 02.2022
- Negotiated purchase agreements and contracts with buyers and sellers to secure favorable terms.
- Assisted in preparing documents, including representation contracts and closing statements.
- Conducted property inspections to verify compliance with regulations and industry standards.
Customer Care Representative
American Estate & Trust
LAS VEGAS, USA
12.2018 - 04.2019
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
Loan Processor
Mann Mortgage Hawaii-nmls 2550
LAS VEGAS, NV
08.2017 - 04.2018
- Evaluated creditworthiness of applicants through thorough review of credit reports and financial information.
- Analyzed loan applications and supporting documents to assess eligibility for approval.
Loan Processor
Hawaii Mortgage Experts
Honolulu, HI
07.2016 - 04.2017
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Analyzed loan applications and supporting documents to determine eligibility for approval.
Real Estate Assistant
Luxe International Realty
Las Vegas, NV
03.2016 - 07.2016
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
Loan Processor
First Hawaiian Bank
Honolulu, HI
04.2015 - 03.2016
- Submitted loan applications to underwriting department for review and approval process.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
Real Estate Administrative Assistant
LIST Sothebys
Honolulu, HI
05.2014 - 04.2015
- Provided support to agents by scheduling appointments, preparing marketing materials, and researching properties for sale.
- Maintained an organized filing system for all contracts and paperwork related to transactions.
Real Estate Transaction Coordinator
Coldwell Banker
Palm Springs, CA
12.2012 - 12.2013
- Prepared closing statements for buyers, sellers and lenders.
- Coordinated inspections, appraisals, title searches and other tasks associated with real estate transactions.
- Assisted clients with the completion of contracts, forms and disclosures.
REO Broker Assistant
EB Investments
Palm Springs, CA
01.2006 - 12.2012
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Maintained accurate records of all transactions from start to finish using specialized software programs.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
Education
High School Diploma -
Durango High School
Las Vegas, NV05.2000
Skills
- Loan processing
- Mortgage underwriting
- Customer service
- Regulatory compliance
- Financial analysis
- Communication
- Time management
- Attention to detail
- Pricing Negotiation
- Marketing Management
- Contract Negotiation
- Appraisals
- Leads Generation
- Loan Processing
- Client Relations
- Business Development
- Property Research
- Administrative Support
- Property Marketing
References
References available upon request.
Timeline
Loan Officer
Bay Valley Lending Group dba Valley View Home Loan
09.2024 - Current
Nevada Realtor
Self Employed
09.2019 - Current
Mortgage Loan Processor
Valley View Homes
04.2019 - 06.2025
Customer Care Representative
American Estate & Trust
12.2018 - 04.2019
Loan Processor
Mann Mortgage Hawaii-nmls 2550
08.2017 - 04.2018
Loan Processor
Hawaii Mortgage Experts
07.2016 - 04.2017
Real Estate Assistant
Luxe International Realty
03.2016 - 07.2016
Loan Processor
First Hawaiian Bank
04.2015 - 03.2016
Real Estate Administrative Assistant
LIST Sothebys
05.2014 - 04.2015
Real Estate Transaction Coordinator
Coldwell Banker
12.2012 - 12.2013
California Real Estate Agent
Self-employees
03.2012 - 02.2022
REO Broker Assistant
EB Investments
01.2006 - 12.2012
High School Diploma -
Durango High School