Moataz Sbeih
Plainfield,IL
Summary
Resourceful manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Optical Supervisor
Warby Parker
07.2021 - 09.2023
- Trained in reading lenses and utilizing different tools to troubleshoot customer problems
- Performed quality checks under ANSI standards for customer store orders
- Tracking trends in sales by utilizing KPI metrics
- Maintained up-to-date knowledge of products and services offered to customers.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- ABO Certified
Corrugator Stacker Operator
International Paper
08.2021 - 12.2022
- Troubleshooting different parts of the BHS Corrugator
- Mentored new hires on how to check for quality of different corrugated sheets
- Conducted activities and performed job duties and functions following strict guidelines.
- Evaluated final products to verify compliance with work orders and detect defects.
Sales Leader/Manager
American Eagle Outfitters
06.2015 - 04.2021
- Skilled with coaching new hires with learning new sales tactics and understanding KPIs
- Helped decreased stores inventory losses by 20% by properly zoning each associate to high shrink spots
- Developed skills of maintaining store’s KPI’s, marketing, and appearance
- Trained associates in styling to customer’s shape and needs
- Increased customer engagement to drive interest and boost sales opportunities.
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Promoted company's brand and cultivated new relationships by delivering expert presentations.
Associate Banker
JPMorgan Chase
09.2015 - 01.2020
- Coached new hires on cash handling and teller systems
- Assisted relationship bankers with further develop customer investment needs
- Balanced teller drawers and ATM cash.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Educated customers on features and benefits of banking products and services.
Education
Bachelor's Biology -
Louisiana State University of Alexandria
Skills
- Experienced iN Microsoft programs
- Store Merchandising
- Customer Experience
- Frame Adjustments
- Improve Performance
Certification
- ABO Certified Optician
Languages
Arabic
Native or Bilingual
Timeline
Corrugator Stacker Operator
International Paper
08.2021 - 12.2022
Certified Optical Supervisor
Warby Parker
07.2021 - 09.2023
Associate Banker
JPMorgan Chase
09.2015 - 01.2020
Sales Leader/Manager
American Eagle Outfitters
06.2015 - 04.2021
Bachelor's Biology -
Louisiana State University of Alexandria
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