Mobin Mathew

Maintain accurate patient demographic, billing and clinical records using HBCIS and ESM while ensuring compliance with Queensland Health procedures
• Perform high-volume transactional data entry including registrations, admissions, transfers and discharges
• Verify Medicare eligibility, billing classifications and patient documentation to ensure funding and compliance requirements are met
• Monitor and manage electronic workflows within ESM, prioritising tasks to meet service delivery timeframes
• Review and validate documentation, identify discrepancies and correct errors to maintain accurate records
• Respond to enquiries from clinicians and internal departments, providing accurate administrative information
• Maintain digital and paper records in accordance with organisational policies and audit requirements
• Use multiple enterprise systems including HBCIS, ieMR, ESM and myHR to support operational service delivery
• Liaise with multidisciplinary teams including clinicians and outpatient services to support workflow coordination
• Maintain confidentiality and compliance with privacy legislation and governance requirements

• Delivered administrative and operational support including documentation processing, records management, invoice processing, data entry, and maintaining accurate business records
• Supported finance administration tasks including invoice approvals, coding, reconciliation support, and uploading documentation into internal systems
• Coordinated logistics operations by scheduling deliveries, allocating resources, and supporting workflow planning activities
• Maintained accurate operational records, compliance documentation, and reporting data within internal systems and Microsoft Excel
• Prepared operational and management reports while supporting contract administration and governance-related administrative processes
• Managed high-volume phone, inbox, and stakeholder correspondence while liaising with customers, suppliers, and operational teams
• Coordinated travel and general administrative activities while supporting day-to-day business operations
• Monitored job progress, prioritised competing tasks, and ensured service delivery deadlines and compliance requirements were met
• Supported process improvement initiatives to enhance operational accuracy, efficiency, and administrative workflows