Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Moe Sanchez

Austin

Summary

Dynamic customer service professional with a proven track record at HEB Grocery Store, excelling in relationship building and product sourcing. Adept at enhancing customer satisfaction through personalized shopping experiences and effective inventory management. Passionate about delivering exceptional service and ensuring clients find unique products that meet their needs.

Overview

3
3
years of professional experience

Work History

Personal Shopper

HEB Grocery Store
Austin
01.2023 - Current
  • Tracked customer feedback through surveys to enhance offered services.
  • Researched new products and brands to provide customers with current selections.
  • Ensured compliance with safety protocols when handling hazardous materials.
  • Assisted customers in selecting items that aligned with individual preferences.
  • Cultivated relationships with loyal shoppers by delivering personalized experiences.
  • Bagged groceries meticulously to maintain product integrity and freshness.
  • Supported teammates during peak periods by assisting with daily tasks.
  • Collaborated with store associates to locate missing products efficiently.
  • Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
  • Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.

Wireless Sales Associate

Wireless Advocates
Austin
05.2022 - 12.2022
  • Answered customer inquiries regarding product availability and pricing using extensive inventory knowledge.
  • Provided technical support for wireless device setup, including phones, tablets, and laptops.
  • Monitored stock levels and placed orders to ensure product availability and meet demand.
  • Developed new customer relationships through community networking opportunities.
  • Assisted customers in product selection by detailing features, benefits, and service plans.
  • Conducted follow-up calls to confirm customer satisfaction with purchased products.
  • Resolved customer complaints professionally while keeping management informed of escalations.
  • Maintained a clean, organized workspace in compliance with company standards.

Education

High School Diploma -

James Bowie High School
Austin, TX
05-2020

Skills

  • Customer service and support
  • Product knowledge and sourcing
  • Inventory management
  • Sales tracking
  • Relationship building
  • Product knowledge

Affiliations

  • Gaming: Enjoying competitive gaming (e.g., participating in eSports or tournaments), engaging in online gaming communities and forums and following gaming industry news and trends.
  • Sports: Following professional sports leagues and events, participated in team sports such as Football and Wrestling.

Accomplishments

  • Have earned the titles of Top Curbie and Shopper of the Week multiple times at my home store

References

References available upon request.

Timeline

Personal Shopper

HEB Grocery Store
01.2023 - Current

Wireless Sales Associate

Wireless Advocates
05.2022 - 12.2022

High School Diploma -

James Bowie High School

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