Moesha Walker
Dallas,TX
Summary
Dynamic Patient Access Representative with extensive experience at UT Southwestern Medical Center, excelling in patient registration and insurance verification. Proven ability to resolve complex patient issues while ensuring HIPAA compliance. Skilled in multitasking and maintaining professionalism, successfully registered over 200 patients daily, enhancing operational efficiency and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Access Representative II
UT Southwestern Medical Center
Dallas, TX
01.2021 - Current
- Execute complex registration activities that consist of accurately verifying patient demographic information, processing point-of-service payments, obtaining signatures for required consent paperwork, document imaging, and following documentation standards.
- Accurately registered over 200 patients daily using Epic EHR while maintaining strict HIPAA compliance.
- Tackle the challenge of performing comprehensive patient access transactions, including coverage eligibility, insurance verification, patient portion calculation, and authorization requirement activity, utilizing available systems and resources according to assigned protocol.
- Maintain an open line of communication with patients by resolving difficult patient issues, while responding to inquiries on reimbursement, and serving as a vital resource to patient access specialists as needed.
Patient Access Representative
Hope Clinic Of Ellis County
Waxahachie, TX
08.2018 - 12.2020
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Responded to patient inquiries regarding billing or financial matters.
Education
High School Diploma -
Waxahachie High School
Waxahachie, TX06-2017
Certified Phlebotomy Technician
Empowering The Masses
Dallas, TXSkills
- Patient registration and intake
- Insurance verification and authorization
- EHR/EMR systems
- HIPAA compliance
- Conflict resolution
- Multitasking and time management
- Patience and professionalism
Timeline
Patient Access Representative II
UT Southwestern Medical Center
01.2021 - Current
Patient Access Representative
Hope Clinic Of Ellis County
08.2018 - 12.2020
High School Diploma -
Waxahachie High School
Certified Phlebotomy Technician
Empowering The Masses
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