Moesha Watson
Bronx
Summary
Highly-motivated employee with desire to take on new challenges. With 10 years of customer service experience I'm capable of paying keen attention to details, resolving conflict, building loyalty and improving customer satisfaction.Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. In my current role as a teller I focus client's satisfaction and daily operation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Teller
Flagstar Bank
Bronx
10.2022 - Current
- Processed deposits, withdrawals, transfers, and payments with accuracy and efficiency, enhancing customer satisfaction.
- Maintained cash drawer integrity by recording all transactions accurately, ensuring compliance with financial protocols.
- Monitored and reported suspicious activity while following security procedures to mitigate fraud risks.
Intern
Laconia Nursing Home
Bronx
01.2025 - 04.2025
- Recorded and organized patient intake data to ensure accurate health monitoring.
- Aided nursing staff in feeding patients to promote nutritional intake and comfort.
- Facilitated daily recreational activities to improve patient engagement and well-being.
Manager
McDonalds
Bronx
04.2016 - 10.2022
- Led hiring and training sessions for new employees, ensuring clarity on job responsibilities.
- Addressed employee and consumer complaints promptly, enhancing satisfaction and retention.
- Maintained high standards of customer service during high volume, fast-paced operation.
- Established and sustained safe working environment, prioritizing employee well-being.
- Followed procedures for safe food preparation, assembly, and presentation while ensuring that employees adhered to policies.
Home Health Aide
Gotham Per Diem
Bronx
04.2021 - 09.2021
- Documented patient care, conditions, and progress, collaborating with nurse to optimize care plans.
- Facilitated daily activities for patients to foster independence and improve overall well-being.
- Assisted patients in meal preparation to ensure balanced nutrition.
Education
Bachelor of Science - Health Services Administration, Human Resource Management
Lehman College
Bronx, NY05-2025
Associate in art - Liberal Arts
Bronx Community College/CUNY
Bronx, NY05-2021
Skills
- Cash handling and management
- Digital banking tools
- Financial software
- Microsoft Office
- Google Chrome
- Transaction processing
- Effective communication
Certification
- Qualifying Certificate in Food Protection, The New York Department of Health and Mental Hygiene, 18-08634, 05/18
- Health Literacy & Public Health: Introduction, 02/25
- Mandated Reporter Training, 03/25
- FEMA, 02/25
- Psychological First Aid, 04/25
- CITI, 04/25
- Dignity for All Students Act (DASA), 12/25
Accomplishments
- Dean's List Spring 2025
Timeline
Intern
Laconia Nursing Home
01.2025 - 04.2025
Teller
Flagstar Bank
10.2022 - Current
Home Health Aide
Gotham Per Diem
04.2021 - 09.2021
Manager
McDonalds
04.2016 - 10.2022
Bachelor of Science - Health Services Administration, Human Resource Management
Lehman College
Associate in art - Liberal Arts
Bronx Community College/CUNY