Moeveve Moefaauo
Kingwood,TX
Summary
Dynamic professional with extensive experience at Southwest Airlines, excelling in operational efficiency and cross-functional communication. Proven track record in training and mentoring teams, enhancing performance, and implementing effective processes. Skilled in project management and adept at problem-solving, consistently delivering exceptional customer service and fostering collaborative environments.
Overview
10
10
years of professional experience
Work History
Station Services Operation Specialist
Southwest Airlines
06.2024 - 03.2025
- Supported daily operational processes to enhance efficiency and customer satisfaction.
- Coordinated with team members to resolve passenger inquiries and issues promptly.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Ramp Agent Supervisor
Southwest Airlines
04.2021 - 06.2024
- Trained and mentored new ramp agents, enhancing team performance and operational knowledge.
- Delivered exceptional customer service by addressing passenger inquiries promptly and professionally during irregular operations events such as delays or cancellations.
- Provided feedback on performance metrics regularly which helped identify potential bottlenecks and areas requiring improvement.
- Implemented effective communication protocols between ramp agents and other airport departments for better collaboration.
- Managed personnel effectively, including hiring, training, evaluating performance, and resolving conflicts as needed.
Ramp Agent Supervisor
Southwest Airlines
10.2019 - 04.2021
- Streamlined baggage handling processes to ensure timely delivery to aircraft and reduce delays.
- Assisted airline clients with ad-hoc requests related to cargo loading/unloading or special assistance for disabled passengers when necessary.
- Developed standard operating procedures for various tasks performed by ramp agents to ensure consistency in quality across the team members'' output levels.
- Maintained accurate records of all ramp-related incidents for thorough analysis and continuous improvement efforts.
Accounting Assistant 3
State of Nevada
03.2017 - 05.2019
- Processed accounts payable and receivable transactions efficiently
- Reconciled bank statements to ensure financial accuracy
- Maintained organized financial records for auditing purposes
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Enhanced vendor relations by promptly resolving invoice discrepancies.
Reservations Agent
American Airlines
01.2015 - 03.2017
- Managed customer inquiries and reservations using Sabre reservation system.
- Processed ticket changes, cancellations, and refunds efficiently to enhance customer satisfaction.
- Assisted customers in selecting flights, offering personalized recommendations based on preferences.
- Collaborated with team members to streamline booking processes and improve workflow efficiency.
Education
High School Diploma -
Banning High School
Wilmington, CASkills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Problem-solving
- Excellent communication
- Time management
- Conflict resolution
- Team building
- Written communication
- Organizational skills
Languages
Samoan
Native or Bilingual
Timeline
Station Services Operation Specialist
Southwest Airlines
06.2024 - 03.2025
Ramp Agent Supervisor
Southwest Airlines
04.2021 - 06.2024
Ramp Agent Supervisor
Southwest Airlines
10.2019 - 04.2021
Accounting Assistant 3
State of Nevada
03.2017 - 05.2019
Reservations Agent
American Airlines
01.2015 - 03.2017
High School Diploma -
Banning High School