Mohamad Nasr
Rahway,NJ
Summary
Dynamic Pharmacy Manager with extensive experience at CVS Pharmacy, specializing in patient education and regulatory compliance. Proven track record in optimizing pharmacy operations and enhancing team performance, resulting in increased revenue and customer satisfaction. Skilled in training and mentoring staff while effectively managing drug inventory to ensure safety and efficiency.
Overview
10
10
years of professional experience
Work History
Pharmacy Manager
CVS Pharmacy
500 West 42nd
05.2024 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Expanded business opportunities by cultivating partnerships with local medical facilities and organizations.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Developed policies and procedures for effective pharmacy management.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Maintained safe work environment by adhering to safety protocols and guidelines.
- Streamlined pharmacy operations for improved efficiency, adopting advanced inventory management software.
- Enhanced patient safety by implementing rigorous medication error prevention protocols.
- Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
- Contributed to significant growth in pharmacy revenue by expanding range of services offered.
Pharmacy Manager
CVS Pharmacy
5 Pen Plz
08.2019 - 04.2025
Pharmacy Manager
CVS Pharmacy
3125 Bainbridge Ave
09.2016 - 11.2018
Pharmacy Intern
CVS Pharmacy
3125 Bainbridge Ave
11.2014 - 09.2016
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
Education
Doctor Of Pharmacy - Pharmacy
Long Island University
1 University Plz, Brooklyn, NY 1120106.2016
Skills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- Regulatory compliance
- Drug inventory management
- Training and mentoring
- Staff training
- Inventory and restocking
Languages
Arabic
Professional Working
Timeline
Pharmacy Manager
CVS Pharmacy
05.2024 - Current
Pharmacy Manager
CVS Pharmacy
08.2019 - 04.2025
Pharmacy Manager
CVS Pharmacy
09.2016 - 11.2018
Pharmacy Intern
CVS Pharmacy
11.2014 - 09.2016
Doctor Of Pharmacy - Pharmacy
Long Island University