Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohamed Abdelaal

Brooklyn,NY

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Retail
09.2019 - Current
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Social Worker

Kids
03.2018 - 08.2019
  • Conducted home visits to assess living environment and facilitate access to necessary resources.
  • Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
  • Evaluated program effectiveness using data-driven approaches, identifying areas of improvement and implementing changes accordingly.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Assisted clients in developing and setting realistic goals to promote positive change.

Education

Social Work
09.2015

Skills

  • Display Setup
  • Desktops, Laptops, and Mobile Devices
  • Financial Planning
  • Financial Management
  • Sales Coaching
  • Sales expertise
  • Customer Service and Engagement
  • Inventory Control
  • Business marketing
  • Shift Scheduling
  • Operations Management
  • Employee Scheduling
  • Hiring and Onboarding

Languages

Arabic
Native or Bilingual
English
Professional Working

Timeline

Assistant Store Manager

Retail
09.2019 - Current

Social Worker

Kids
03.2018 - 08.2019

Social Work
Mohamed Abdelaal