Mohamed Abdelaal
Brooklyn,NY
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Retail
Queens, NY
09.2019 - Current
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Social Worker
Kids
Egypt
03.2018 - 08.2019
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Evaluated program effectiveness using data-driven approaches, identifying areas of improvement and implementing changes accordingly.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Assisted clients in developing and setting realistic goals to promote positive change.
Education
Social Work
09.2015
Skills
- Display Setup
- Desktops, Laptops, and Mobile Devices
- Financial Planning
- Financial Management
- Sales Coaching
- Sales expertise
- Customer Service and Engagement
- Inventory Control
- Business marketing
- Shift Scheduling
- Operations Management
- Employee Scheduling
- Hiring and Onboarding
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Assistant Store Manager
Retail
09.2019 - Current
Social Worker
Kids
03.2018 - 08.2019
Social Work