Andre Amalemba
Washington,DC
Summary
Accomplished Assistant Manager with in-depth experience. Well-versed in sales, personnel training and management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Assistant Store Manager
Aldi
12.2021 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment and enhancing employee performance.
- Developed and executed promotional displays to increase product visibility and drive sales.
- Coordinated staff scheduling to enhance operational efficiency while meeting labor budget requirements.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Acting General Manager
Paisano's Pizza
12.2018 - 11.2021
- Streamlined operations by collaborating with team members and customers to implement effective solutions.
- Enhanced customer satisfaction by developing innovative solutions to address issues.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained up-to-date account records to ensure accuracy. and funds deposited to keep on-site cash low.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Resolved customer problems through thorough investigation, effective communication, and relationship building.
- Built a strong reputation for reliability and dedication through consistent attendance. for good attendance and hard work.
Shift Lead Supervisor
Julia's Empanadas
07.2018 - 05.2019
- Ensured outstanding service to maintain and extend customer relationships for future business opportunities.
- Promoted company brand, image, and values through quality service delivery.
- Provided exemplary customer service to patrons, fostering a consistent and regular flow of business.
- Continue to work on promoting the company brand, image and values through quality service provided.
- Resolve any service problem that arises in a timely manner
- Balanced the cash drawer at the end of each shift for accuracy. at the end of the night to ensure accuracy of cash and credit receipts.
- Supervised, trained and guided team by coaching on daily activities.
- Balanced the drawer at the end of the night to ensure accuracy of cash and credit receipts.
Sales Assistant
Venus's Comic Book Shop
07.2017 - 01.2018
- Restocked shelves with latest merchandise and updated signage to highlight promotions.
- Built strong relationships with customers to increase loyalty and drive repeat business.
- Provided every customer with comprehensive assistance upon entering the store through merchandise selection and completion of purchases.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Processed various payment methods to complete customer transactions.
- Leveraged product knowledge to effectively assist customers and recommend suitable items.
Education
High School Diploma -
Wilson High School
Washington, DC01-2017
Skills
- Retail operations
- Store organization
- Store opening and closing
- Customer engagement
- Display setup
- Operations oversight
- Customer service management
- Customer relations
- Store management
- Display setup
- Decision-making
- Staff training
Languages
English
Full Professional
Spanish
Limited Working
Hindi
Limited Working
Timeline
Assistant Store Manager
Aldi
12.2021 - Current
Acting General Manager
Paisano's Pizza
12.2018 - 11.2021
Shift Lead Supervisor
Julia's Empanadas
07.2018 - 05.2019
Sales Assistant
Venus's Comic Book Shop
07.2017 - 01.2018
High School Diploma -
Wilson High School