Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Mohamed Ahmed

Renton,WA

Summary

Dedicated customer service lead with proven skills in client engagement, payment processing, and team leadership. Committed to enhancing guest satisfaction and streamlining service delivery.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Lead

Family Fun Center
Tukwila, WA
02.2024 - Current
  • Led customer service team to enhance guest satisfaction and operational efficiency.
  • Trained and mentored staff on best practices for customer engagement.
  • Resolved complex customer inquiries, ensuring timely and effective solutions.
  • Implemented process improvements to streamline service delivery workflows.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.

Cashier

Cub Foods
Arden Mn
03.2022 - 05.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries and product selections to enhance shopping experience.
  • Maintained accurate cash drawer balances through diligent record-keeping practices.
  • Collaborated with team members to optimize checkout workflow during peak hours.

Education

Associate of Science - Political Science

Bellevue College
Bellevue, WA
06-2027

High School Diploma -

Bellevue High School
Bellevue, WA
06-2024

Skills

  • Payment processing
  • Cash handling
  • Staffing oversight
  • Customer service excellence
  • Customer relations
  • Client engagement

Accomplishments

I have my food handlers

Supervised team of 5-6 staff members.

I'm a shift leader

Certification

I have food handlers

Languages

English
Full Professional
somali
Full Professional

Timeline

Customer Service Lead

Family Fun Center
02.2024 - Current

Cashier

Cub Foods
03.2022 - 05.2022

Associate of Science - Political Science

Bellevue College

High School Diploma -

Bellevue High School
Mohamed Ahmed