Mohamed Awad
Prosper,TX
Summary
Highly skilled dispatcher with background in managing complex logistics and coordinating transportation services. Possess strong communication, problem-solving, and organizational skills essential for high-pressure environments. Demonstrated ability to improve dispatch efficiency and accuracy, significantly enhancing operational flow. Committed to maintaining clear and effective communication between drivers, customers, and management to ensure timely and precise delivery schedules.
Overview
4
4
years of professional experience
Work History
Dispatcher
Cargo Travels LLC
Frisco, TX
01.2023 - 12.2024
- Monitor customer delivery schedules to ensure compliance with established timelines.
- Assist drivers with transportation route obstacles to ensure on-time delivery of 98%.
- Provide guidance to logistics managers to assign qualified drivers to customer shipments.
- Inform customers about delivery schedules and statuses.
- Attend safety and training meetings to learn about new industry regulations and guidelines.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Scheduled loads according to priority and available equipment.
- Ensured compliance with safety regulations and company policies.
Dispatch Supervisor
Swift Transport Services LLC
Prosper, TX
01.2021 - 12.2022
- Scheduled loads according to priority and available equipment.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Investigated customer inquiries regarding delivery status or delays.
- Developed and implemented policies and procedures to improve operational efficiency.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Advised personnel about accidents, weather conditions or other hazards.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Managed daily delivery and work schedules to maximize coverage.
- Scheduled, assigned, and monitored the work of dispatchers.
- Supervised the training of new hires in dispatching protocols and processes.
- Investigated and resolved customer and vendor issues to retain business.
Education
Bachelor of Arts -
Tanta University
Skills
- Driver communication
- Data entry
- Delivery procedures
- Database updates
- Tracking systems
- Workflow prioritization
- Schedule coordination
- Problem-solving
- Customer relations
- Time management
- Multitasking and organization
- Decision-making
- Coordinating urgent deliveries
- Customer service
- Team collaboration
Timeline
Dispatcher
Cargo Travels LLC
01.2023 - 12.2024
Dispatch Supervisor
Swift Transport Services LLC
01.2021 - 12.2022
Bachelor of Arts -
Tanta University
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