Mohamed Bernou
San Francisco,CA
Summary
Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs.
Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.
Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic.
Experienced driver with over 5 years of experience in Uber . Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Food Delivery Driver
Uber Eats
San Francisco, CA
03.2019 - Current
- Verified orders prior to completing deliveries to avoid customer complaints.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Developed and maintained professional relations between customer, store personnel and company.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
- Stayed in open communication with existing customers to offer immediate access to new products.
Driver
Uber
San Francisco, CA
02.2019 - Current
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Upheld high standards of cleanliness, sanitation and service.
- Arrived on time to customer appointments.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Stored passenger luggage and personal items with care for safety and security.
- Transported high-value clients with professionalism and discretion.
- Helped passengers with questions or area information such as points of interest and entertainment options.
C security patrol
Security OfficerSan
44577 S Grimmer Blvd, Fremont, Ca 94538
09.2019 - 05.2023
- Performed security oversight, traffic control and crowd control at special events and campus activities
- Responded to emergency calls regarding illnesses, accidents and disturbances
- Dispatched radio messages to other officers and agents of campus
- Developed youth events, neighborhood watches and D.A.R.E
- Instruction.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Supervisor
Lounge Hotel
09.2010 - 01.2016
- Supervised property entrances and exits and monitored employee safety
- Managed security staff schedules for shifts, minimizing overtime costs
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety
- Hired, trained and managed staff of 25 associates
- Conducted site reviews and security audits and made recommendations to management based on findings
- Demonstrated public safety dedication by patrolling community events
- Managed staff schedules for shifts and events to minimize overtime costs
- Developed and implemented training methods to promote improved officer performance
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with management team to implement proper division of responsibilities.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Security OfficerAlgeria, Lounge hotel
06.2007 - 06.2010
- Guarded restricted areas to prevent unauthorized entry
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Handled guest complaints and offered complimentary services for hardship cases.
Driver
Lyft
312 . 8 Th Street San Francisco 94103
07.2018 - 09.2021
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Truck Driver
Swift Transportation
Stockton, CA
09.2023 - 04.2024
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Contributed to a decrease in fleet accidents by strictly adhering to safety protocols and continuously updating knowledge on current industry best practices.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Dropped and hooked trailers and changed configuration of equipment.
- Maximized load safety by balancing, securing, and weighing products.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
Education
CDL - Manual Transmission , Tanks & Doubles Triples
Altar Truck Driving School
29350 Pacific St, Hayward ,CA 9454403.2023
Senior High School - Management And Economy
Atadarouj
Algeria 06.2007
Skills
- Valid Driver's License
- Driver License C since 2018
- CDL License 2023 Endorsement doubles / triples Tanks
- Dry Vans
- Air Brake Certification
- Daily Vehicle Inspections
- Pre- and Post-Trip Inspections
- Drivers Daily Log (DLL)
- Safe Driving Techniques
- Safety Protocols
- Hardworking and Responsible
- GPS Navigation ,Route planning
- Traffic Routing Planning
- Customer Needs Assessments
- Customer Service Experience
- Smartphone with Unlimited Data
- Maintaining Clean Work Areas
- Safe Vehicle Operations
- Professional Relationships
- Heavy Lifting
- Manage Orders
- Fuel Gas
- Delivery and Trip Logs
- Delivering Food
- Resolving Shipping and Delivery Problems
- Assisting Drivers
- Accident Reporting
- Driving and Transportation
- Verbal and Written Communication
Timeline
Truck Driver
Swift Transportation
09.2023 - 04.2024
C security patrol
Security OfficerSan
09.2019 - 05.2023
Food Delivery Driver
Uber Eats
03.2019 - Current
Driver
Uber
02.2019 - Current
Driver
Lyft
07.2018 - 09.2021
Supervisor
Lounge Hotel
09.2010 - 01.2016
Security OfficerAlgeria, Lounge hotel
06.2007 - 06.2010
CDL - Manual Transmission , Tanks & Doubles Triples
Altar Truck Driving School
Senior High School - Management And Economy
Atadarouj