MOHAMED ELSHAK
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
WFS Worldwide Flight Services(Etihad/Cathay)
09.2021 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Certified load controller/ Jet Bridge operator.
- Shifts management and overlooking check in/gate and ramp functions.
- Ramp experienced ( Specifically baggage handling and bag room ops /TCO Functions ).
- Managing flight reports ,scheduling and payroll.
- Certified Amadeus trainer from ABU DHABI for Etihad airways.
Passenger Service Supervisor
Swissport USA Qatar Airways
01.2020 - 09.2021
- Hired, trained, and motivated employees to provide exceptional passenger care and support.
- Managed team member schedules and work assignments.
- Oversaw ticketing, gate and ramp services.
- Monitored security and maintained operational protocols.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
Electrical Engineer
Orascom
06.2019 - 01.2020
- Provided on-site engineering and technical services during installation and fielding processes.
- Identified specific cables, fuses and circuit breakers required for assigned installations.
- Evaluated electrical installations and systems to isolate faults and implement corrective actions.
- Performed maintenance procedures and repairs on existing electrical products and systems.
Bilingual Customer Service Supervisor
Brooklyn Public Library
01.2018 - 05.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Arabic-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Arabic.
- Responded to customer calls and emails to answer questions about products and services.
Retail Store Manager
Rainbow Clothing Store
01.2017 - 05.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
Education
Associate of Science - Electrical Engineering
Faculty of Engineering Alexandria University
Egypt Bachelor of Science - Electrical Engineering
College of Staten Island of The City University of New York
Staten Island, NY05.2019
High School Diploma -
Egyptian American School
Egypt05.2012
Skills
- Complaint Management
- Lead Prospecting
- Sales Development
- Contract Negotiation
- Team Training
- Project Management
- Customer Service
- Account Management
- Lead Development
- Superior computer skills
- Schedule Management
- Account Oversight
- Employee Mentoring
Certification
- Certified [Amadeus trainer], [Etihad Airways ]
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Account Manager
WFS Worldwide Flight Services(Etihad/Cathay)
09.2021 - Current
Passenger Service Supervisor
Swissport USA Qatar Airways
01.2020 - 09.2021
Electrical Engineer
Orascom
06.2019 - 01.2020
Bilingual Customer Service Supervisor
Brooklyn Public Library
01.2018 - 05.2019
Retail Store Manager
Rainbow Clothing Store
01.2017 - 05.2019
Associate of Science - Electrical Engineering
Faculty of Engineering Alexandria University
Bachelor of Science - Electrical Engineering
College of Staten Island of The City University of New York
High School Diploma -
Egyptian American School
- Certified [Amadeus trainer], [Etihad Airways ]
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